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Business Profile

Event Center

M.A. Loft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/31/22 first deposit of $500 for the place to host my birthday party on 8/27/22. A contract was sent with all the details that we spoke about. 6/30/22 a deposit of $2000 was sent. The final deposit of $2000 was sent on 8/4/22. On 8/23 I received a text saying Hey good afternoon, so we're going to have to cancel the event and issue you a refund. I have to fly to ******* tomorrow to take care of some family business. I'm extremely sorry. Upon receiving that text message *** called and text but no response. 8/24 midday he responded back saying Good afternoon, I'm sorry about not responding yesterday just have alot going on. I had to cancel two other events this weekend and everybody is very upset. So the refund has to go like this unfortunately, I will have to give you back $1,000/month until the entire thing is repaid. I don't give refunds at all but because of the situation in giving you a full refund even tho some of that money was spent on your event. I'm sorry once again. I'll send the first $1,000 next week Wednesday. After getting that message called and text and no response. I have not gotten back any of my money plus I could have my party which I put so much money into with other stuff. Im extremely upset and this set me back. I just want back my money and also damages for me not being able to have my party.

    Customer Answer

    Date: 10/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by M.A. Loft regarding complaint ID ********.

    Sincerely,

    ***************************

M.A. Loft is NOT a BBB Accredited Business.

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