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Business Profile

Event Planner

Two Roses' Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

This profile includes complaints for Two Roses' Events's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Two Roses' Events has 3 locations, listed below.

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    • Two Roses' Events

      682 Jamaica Ave Brooklyn, NY 11208-1311

    • Two Roses' Events

      4710 32nd Pl Long Is City, NY 11101-2420

    • Two Roses' Events

      170 W 233rd St Bronx, NY 10463-5639

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of event was October 13, 2024, total amount paid for event $7,665. Contacted venue by email and text message with no response. Lack of Organization: The event was poorly organized, which was evident from the start.Involvement of Guests: My guests and family had to step in to manage the event despite prior discussions and assurances that everything would go smoothly.Refund Request: I initially requested a refund and considered canceling the party, relying on your commitment to ensure a successful event.Setup Issues: I arrived at 6:30 PM to find only minimal setup in progress, when event was to start at 7pm. Insufficient Pedestals: I paid for four pedestals but received only two, preventing proper display of treats. I have pictures to prove Incorrect Furniture: Instead of the requested bench, I received an unwanted white chair. You indicated the bench could be provided for an additional ****** Delays: The DJ arrived at 7:30 PM after most guests had already arrived and was not the originally assigned DJ. He had no songs for my daughter's performance, which caused significant disruption.Late Photo Booth: The 360 photo booth arrived after 7PM and lacked the promised props. It took an additional 15 minutes to set up. I have still yet to receive 360 photo reels despite reaching out to venue and 360 personal.Decoration Issues: Boxes were left in the background of the 360 booth area due to inadequate setup by the decoration team.Photographer Delay: The photographer arrived at 8:10 PM, causing my daughter to miss her planned entrance at 7:45 PM, which resulted in distress during a significant moment. Photographer was due to arrive at 7:30pm Refund Request: I feel entitled to a refund for the specific items I paid for, as well as my deposit. Never heard back from venue owner.

      Customer Answer

      Date: 11/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by Two Roses' Events regarding complaint ID ********.

      Sincerely,

      **** *******

    Two Roses' Events is NOT a BBB Accredited Business.

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