Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb ******* I made a purchase for $50.00 and $57.68 on their website for tickets. I was not provided any services and opened a dispute with my credit card immediately. I sent out various emails to the company requesting a refund and did not receive any replies till after the dispute was open. Merchant requested to solve the refunds instead of going through a dispute and requested proof of closed bank disputes, which was provided to them on 3/15/25. Merchant did not provided an estimated time to refund and when asked for a time they vaguely stated "it will take some time for your bank to accept it". Another set of emails were sent to merchant asking about process of refund on 3/19/25 which they confirmed they are refunding but waiting on bank to give them a response to refunding. Merchant never replied back with actual confirmation of refund process. I reached out again on 4/5 and 4/9 and was told that the money was already refunded. On my bank statements I was only refunded for the $57.68 but not the $50.00. I have asked for proof of refund from their end but they have not been able to provide documentation supporting it. I am seeking for my refund of $50.00 only.

  Business Response

  Date: 04/29/2025

  Dear *****,
  

  Thank you for taking the time to bring your concerns to our attention through the Better Business Bureau. We appreciate the opportunity to provide further clarification regarding your experience.
  

  After a detailed review of our records, we would like to clarify several key points:
  -Your original purchase was made on February 14, 2025, with a second automatic layaway installment processed on February 15, 2025.
  -You first contacted our customer service team on February 16, 2025, at 8:32 PM. We responded to your inquiry the same evening at 9:41 PM.
  -Our records show that your order confirmation, including a full receipt and the layaway plan terms and conditions, was emailed to you immediately upon purchase. These terms specify that ******* plans are non-refundable and that customers agree to contact us before initiating any disputes.
  

  While our standard layaway policy marks all such purchases as non-refundable, we made an exception in your case and secured approval from the event organizer to refund your order fully. However, by that time, disputes for both charges had already been initiated with your credit card company as "product not received," which complicated the refund process.

  We acknowledge that our follow-up communication could have been more timely and clear. Due to confusion on our side related to the disputed transactions, our representative mistakenly believed both charges had been refunded via the dispute process, leading to an assumption that no further action was needed.

  Upon further review prompted by your subsequent inquiries, we discovered that only the $57.68 charge had been returned successfully due to you winning that dispute. We sincerely apologize for this oversight.

  As of 4/29/25, we have re-initiated the refund of the $50.00 transaction. You should expect to see the refund reflected in your account within 35 business days, depending on your bank's processing times. You should have already received the refund confirmation email, please let us know if anything else is required.

  We deeply regret the inconvenience this experience has caused. While our intention has always been to assist and resolve your concern fairly, we recognize areas where we can improve and are implementing additional training to prevent similar misunderstandings in the future.

  Thank you again for your patience and for giving us the opportunity to resolve this matter. Should you have any further questions, you are welcome to reach out to us directly at ************

  Best,

  The Ticketing Co. team