Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13th Bernard Shipping picked up three barrels from my apartment to be delivered to the receivers door in ********************).They promised a delivery of 2-3 weeks and I paid $660.00 for the service. Delivery to the wharf in ******* was late. It took days for me to get information from Bernard Shipping regarding which broker is supposed to do the delivery in *******. I finally got the information and gave it to the receiver in ******* who contacted the broker on 7/12/23. They told her that the shipping container would be unloaded by Friday 7/14/23 and would be delivered the following week.On 7/18/23 the receiver called the broker who delayed the process again. They told her the barrels would be taken off the shipping container by 7/21/23: and delivered the following week, making the total delivery process,6 weeks. Bernard Shipping is clearly in breach of our agreement. Not only that, they're trying to deflect the responsibility onto a company that they chose to deliver in *******, as if that company is not considered part of their business.

  Business Response

  Date: 08/21/2023

  Good day, am Bernard from Bernards shipping In reference to a complaint that was made on my company from *********************** # ******** the complaint she made on the company was that off her barrels was not delivered on a timely manner, normally door to door barrels takes between 2-3 weeks, cause of reason it got delayed after being given to my NVOCC along with getting the container strip on island which sometimes will happen if theres back up on the port etc, I saw she sent some photos etc to you the BBB of you look back at terms 14 Bernards shipping are not responsible for any delays beyond our control , please feel free to reach out to me anytime . Thank you for your cooperation.

  Customer Answer

  Date: 08/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Not only did it take over 6 weeks to deliver the barrels, over $450.00 worth of food and supplies were stolen from the barrels.

  I've attempted to communicate with BERNARD'S SHIPPING, and the **************** in *******, and they both are no longer answering my emails or telephone calls.  I have contacted The *********************** and have filed a lawsuit through *** Civil Court.

  When I initially filed this case the barrels had not been delivered yet.  When they were delivered I instructed the recipient to take photos before opening the barrels and of the inside of the barrels before any of the contents were removed.  It was then that I found out that the delivery company had brazenly stolen from the barrels.  

  Now I want a full refund of my shipping fee and $450.00 to cover some of the cost of the items that were stolen.

  See attached photos.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************