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Business Profile

Financial Services

Advance Funds Network, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call me after I have requested them to remove me from their call list. I did this in February. It stopped and now they are calling me again - not by my request. I want them to remove me permanently from their call list as they are illegally calling me.

    Business Response

    Date: 03/18/2024

    We're truly sorry to hear about your experience and the inconvenience it has caused. It appears there has been a significant misunderstanding, as our records do not show your details in our system. We believe another entity may be misusing our name in their caller ID, which is a serious concern for us.

    To resolve this matter effectively and ensure you're contacting the correct company, we specifically recommend asking for an application or any form of official documentation during your next interaction. Requesting an application is a crucial step that will help determine the entity's true identity.

    Furthermore, we take matters of identity misuse and potential fraud very seriously. We kindly ask that you share any information or documentation you obtain with us, including the application. This will assist us in taking the necessary legal steps to address and prevent any unauthorized use of our name, ensuring accountability for these wrongful actions.
    Your cooperation and understanding are greatly appreciated as we work to resolve this issue and uphold the integrity of our services.

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-19-2022 I applied for a loan online with Advanced funds for the amount of $200 they took all my banking information, SSN, and every piece of my identity, They ran my credit and sent me an email letting me know that I was approved and told me in that email that I could expect my deposit sometime between **************. The deposit was never made and after multiple attempts of coming to a resolution with this company nothing has been reached. I am concerned about where my information is and who has it. Whether or not it is being sold or not. This predicament makes me very uneasy. I would like all my information deleted or my loan completed. ASAP. Thank you in advance.Sincerely,***********************

    Business Response

    Date: 07/25/2022

    This is not our company. We do not fund $200. We do not work with startups. We do not work with non business entities. This is a mistaken compaint. Whoever they are trying to complain about should be notified. This is not our company. We only process business loand in ****** and ******* for $10,000 +. 

    Customer Answer

    Date: 07/26/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Advance Funds Network, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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