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Business Profile

Fleet Services

Fleet Flexer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fleet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A business posed as a dispatching company and offered a dedicated load for my trucks. After setting up and paying the first week of $300, the stopped answering phone calls and emails. The transaction was done on 5/16/24. As of 5/20/24, they have blocked my number and stopped responding and never gave the load they promised.

    Business Response

    Date: 05/22/2024

    I am here to Respond to the complaint with our Ex ****************************************** Services LLC)

    We were unable to response to the calls that correct because he trying to reach me out instead of company number, And I was away for 2 days due to some personal reasons.
    As **************** already have the contact with his dedicated team member within my company.

    Reason 1: We already told to all our client that we don't deal with dispatch we only deal directly with the owner of the company or Driver, since we are a dispatch we don't want our services should be leaked out with any other resources.

    Reason 2: Whenever my team tried to contact with the driver, he doesn't answer the phone and we are not able to dispatch until he confirms about his location and status (Empty / Loaded)

    Refund: It is clearly mentioned in the contract which he signed with us that the amount is Non-refundable since he paid through the card , he already did the charge back on us.

    With the refund this complaint is baseless he already got it and i would like to request BBB not pursue it further if you need the Proof of Charge back, we can provide it to BBB.

Fleet Flexer is NOT a BBB Accredited Business.

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