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Business Profile

Gymnasium

Match Point NYC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for their membership in September 1 and contacted them on September 11 to cancel the membership because of lack of my time and does not fit to my schedule. They refuse to do that. I was trying to contact manager. He never picked up the phone on me and once when he picked up, he said he gonna call me back but never did so. My issue was resolved two months later. I'm getting the emails for them treading about the collection bureaus and they refusing to cancel my Contractbecause I moved out of state which they verbally explained to me when I was signing up to the membership that if you move out of state or if you have any health issues, they cancel contract with no problem at. All. It is a lie they never did they keep sending me emails and when I responded to that email with my deed of my new house in **********, which is out of New York lady contact me over the phone never responded to the email telling me that I have to pay $100 move violation or moving fee. That's what they call it to cancel my contract. I have to pay $100 to cancel my contract because I moved out of state this is nonsense.

    Customer Answer

    Date: 11/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** *******



     

  • Initial Complaint

    Date:05/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my husband are moved and we are trying to cancel the membership at the gym. First time we called there and they said that the membership will be closed but they simply lied to us, they did not send us an email with proof with cancellation and next month we were charged again. Then my husband went there personally and they again lied in to his eyes that they will cancel and they didnt. I tried to call them couple times but they were extremely **** and will not cancel no matter what. And now they are threatening us to ruin our credit.

    Customer Answer

    Date: 05/30/2024

    Better Business Bureau:

    At this time, I have not been contacted by Match Point NYC regarding complaint ID ********.

    Sincerely,

    **********************

  • Initial Complaint

    Date:02/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am moving and I tried to cancel the membership at the gym, but they will not send me an email for me to provide proof in order for it to be canceled and refuse to cancel it. High fee to cancel and do not explain contracts well. They will not cancel it no matter what and threaten to ruin my credit.

Match Point NYC is NOT a BBB Accredited Business.

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