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Business Profile

Health Savings Administrators

Melody Benefits Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is related to the fraudulent transaction (April 20) on my mom's account (************). However, the financial institution/card company is violating the regulation E. They are requiring the police report before they can start any investigation. I won't be able to get the police report before providing all the necessary documents to the police which including an investigation report and an affidavit declaration from the company. I would like the company to start the investigation right away. This is a serious issue. They're responsible for protecting our account and preventing any fraudulent transactions. I'll be including the requirement for the police report as well as the dispute form from the company. The dispute form doesn't mentioned the police report is a requirement.

    Business Response

    Date: 05/31/2024

    Hello Better Business Bureau and **** **** **,

    We investigated your case and I see that we have been in contact for 3 weeks about the fraudulent transactions made on Amazon.

    We have explained the process and policies that Melody Benefits has regarding the dispute of transactions. We take these cases very serious since your card has been use by an unauthorized person. Thats why we strongly recommend and request a police report for whoever used the card can be responsible for the actions caused. 
    We should take these cases lightly, their protection goes first and authorities should be aware of any thief activity. 
    We see that Yoke Thai call yesterday to receive a status on the case, we explained that the case has been submitted and we are waiting on the dispute department from the system to analyze and make the final decision. This process takes about ***** days to get completed (It can sometimes take less time). This was explained to the caller as well. 
    Once we have a response, the cardholder will be notifying and if the dispute gets approve the reimbursement will be made. 
    We apologize for the inconvenience that we may have caused, but our policies will always defend and protect the security of our cardholders. 

    Please contact us if you have any questions or concerns.

    We are here to help!


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