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Business Profile

Home Centers

John J. Doody and Son Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week on January 29, 2024 i purchased halogen light bulbs from Doody and when i got home i saw they were broken. i went back to exchange them, and the workers as well as the store manager were incredibly rude to me. They accused me of not opening the package incorrectly or not reading the instructions, but i am an engineer and know perfectly well how to work with these light bulbs. Besides being rude, Doody refused to exchange my purchase. I am looking for an apology and a change in the service the store provides. I am attaching the receipt with a photograph of the broken bulb.

    Customer Answer

    Date: 03/03/2024

    At this time, I have been contacted directly by John J. Doody and Son Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here] Doody contacted me to provide an exchange however there was no apology offered or acknowledgment of unprofessional or rude behavior. So far I am not satisfied with this response and continued rude behavior.

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *************************************

    Business Response

    Date: 03/25/2024

    To Whom It May ****************** proper management of a customer complaint it to address the reason of the complaint. 

    The customer wanted to return the halogen bulb.  He brought it to our store, our staff told him he could not return it because it was opened.

    As the Business Manager, I answered and arranged for the customer to come to the store and perform an exchange for a new bulb.

    It seems the customer is not satisfied with this.  It seems his concern is for an apology more than a return.

    I apologize.

John J. Doody and Son Inc. is NOT a BBB Accredited Business.

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