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Business Profile

Home Electronics

Pyle USA

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Joshua T

    Date: 10/16/2024

    I ordered outdoor speakers for a wedding. At the wedding, the power cable stopped working. After scrambling to replace it, one of the speakers also stopped working after a few minutes. I have returned the speakers to the company, and they are refusing a refund and have claimed that the unit was damaged in shipping back to them. They are replacing it, but I have no confidence that the unit will work. I am still asking for a refund, but they have terrible customer service. On the phone, I can only speak with their first-line customer service person. In email I get the same replay of their previous messages from whom I assume is a supervisor. I'm very frustrated by this experience and do not recommend anything from this company.

  • Isaac T

    Date: 09/04/2024

    I purchased a PTA2000BT due to the nice price point. It got here quick. I Hooked it up, everything worked great except the *** and 1/4 ports on the back of the amplifier did not work. Figured was a fluke. Ordered a new one, same issue. Contacted customer support with ****. They said it was a faulty amp and to order a new one. I was reasonably upset and let them know. While speaking with them, they hung up on me mid-sentence.

  • Blake W

    Date: 07/27/2024

    Blake W

    Date: 07/27/2024

    I purchased a SereneLife portable air conditioner from Amazon. After a year it started having issues throwing a E4 error code. I submitted a warranty repair claim on the website as instructed. Its been over 2 weeks now and I havent been able to get ahold of customer support. They do not have a contact number just fill out the form and wait. My warranty doesnt expire for a few months and I am highly disappointed and irritated with this company. We spent hundreds of dollars on a product and now we cant get any help. Serene life sent the request to Pyle USA for support and I still cant get any assistance on my warranty issue.

    Pyle USA

    Date: 03/31/2025

    Hi *****,Were truly sorry to hear about the frustration youve experienced and appreciate you bringing this to our attention. We understand how important it is for your SereneLife portable air conditioner to function properly, especially within the warranty period.We apologize for the delay in responding to your warranty request and the difficulty in reaching our support team. Your feedback helps us identify areas for improvement, and we are actively working to ensure quicker response times.We would like to resolve this for you as quickly as possible. Please email us directly at ********************************** with your original claim number or the email you used to submit the form, and mention this BBB review so we can prioritize your case.Thank you for your patience, and we hope to make things right. Pyle USA Support Team

  • Frank C

    Date: 05/16/2024

    Frank C

    Date: 05/16/2024

    Bought a Serene life, sauna, ************* burned up before the fuse. Should not be sold in ******* and shouldnt be UL listed. Truly of fire hazard. Had not my home been built with arc breakers this could have caught on fire. Been lied to by customers service was told I would be contacted in 24 hours that was three weeks ago. This is sold on Amazons and **** as the best product Buyer beware and very careful. I wouldnt even give them one star.

    Pyle USA

    Date: 03/31/2025

    Hi *****,Were very sorry to hear about your experience and the serious concerns youve raised. Product safety is a top priority for us, and we take these types of issues very seriously. Were also deeply sorry for the lack of follow-up youve experienced from our support team this is not the level of service we strive to provide.We would like to escalate your case and investigate this matter thoroughly. Please reach out directly to ********************************** with your order number and reference this BBB review. Well ensure your claim is prioritized and properly addressed.Thank you for bringing this to our attention, and we sincerely hope to regain your trust by resolving this issue as quickly as possible. Pyle USA Support Team

  • Charles S

    Date: 05/01/2024

    Charles S

    Date: 05/01/2024

    Terrible customer service. I ordered and paid for a guitar from Pyle USA online. Never received the item, despite receiving an email saying it had shipped. Finally was told the item was not available, so I ordered a replacement item. After this item never arrived, I contacted customer service 3 times. They were unable to locate the order, but promised to update me within 3 days. Unable to speak with anyone at the business. Fortunately, I paid for the second item via PayPal, so I have filed a complaint and request for a refund from PayPal. DO NOT TRUST THIS MERCANT!

    Pyle USA

    Date: 03/31/2025

    Hi *******,We sincerely apologize for the frustration and inconvenience you experienced. This is certainly not the level of service we aim to provide, and we understand how disappointing this situation must have beenespecially after multiple attempts to follow up.We appreciate you bringing this to our attention and would like to investigate your case further to ensure it is properly resolved. If you havent already received a refund via ******, please reach out to us directly at ********************************** with your order details and mention this BBB review so we can prioritize your case.Thank you for your patience, and again, were truly sorry for the experience youve had. Pyle USA Support Team

  • Timothy R

    Date: 04/30/2024

    Timothy R

    Date: 04/30/2024

    Thay need to be out of business bc Thay give to you a warranty and wont help because by the by

    Pyle USA

    Date: 03/31/2025

    Hi *******,Were very sorry to hear about your experience and truly regret that you didnt receive the support you expected under your warranty. Thats not the standard we strive to ************ appreciate the opportunity to make things rightplease reach out to our team at ********************************** with your order details and any previous communication so we can look into your case further and work toward a resolution.Thank you for your feedbackit helps us improve. Pyle USA Support Team

  • Nathaniel A

    Date: 08/30/2023

    Nathaniel A

    Date: 08/30/2023

    Awful customer service, didn't honor warranty, wouldn't replace the broken part of the entire thing. Really terrible communication, long delays and rejected me in the end. Extremely frustrating and highly unrecommendable! I will never buy with **** (of SHEEET) Audio ever again!

    Pyle USA

    Date: 04/02/2025

    Hi *********,Were genuinely sorry to hear about your experience and truly regret the frustration this situation has caused. We understand how disappointing it must have been to deal with delays and communication issues, especially when you were counting on warranty support.While we always aim to resolve warranty claims promptly and fairly, its clear we missed the **** in your case and we sincerely apologize. Please know that your feedback has been shared with our support team to help us improve our process and service standards.If youre still open to assistance, wed be happy to review your case again and see what we can do to make things right. Feel free to reach out to us directly at ?? ************** or via our support page: ********************************************************* you for taking the time to share your experience.Pyle USA Customer Support Team

  • Claire E

    Date: 07/11/2023

    Claire E

    Date: 07/11/2023

    I ordered a paddle board from ***** brand SereneLife. It arrived defective, so I contacted customer service to send a replacement and I would return the defective board. Its been 6 weeks and the company has not replaced the item or provided a refund. **************** can only be reached by email, they wait days to respond, and then tell me they are waiting on approval to process a refund. It has become clear to me they are instructed to defer until I go away. Sending a broken item and not offering a replacement product is a scam. Avoid this company at all costs!!

    Pyle USA

    Date: 04/02/2025

    Hi ******,Were truly sorry to hear about your experience with your paddle board order, and we sincerely apologize for the delays and frustration this situation has caused. This is certainly not the level of service we aim to provide.While our team should have handled your case more promptly, we understand how discouraging it is to feel unheardespecially after receiving a defective product. Please know we take these matters seriously, and your feedback is being escalated internally to help improve our response process.If youre still in need of support, wed like the opportunity to resolve this for you. Please reach out to us directly at ?? ************** or through our contact page at *************************************************** and reference your original ticket or review ID.We appreciate your patience and the chance to make this right.Pyle USA Customer Support Team

  • Rob R

    Date: 04/14/2023

    Rob R

    Date: 04/14/2023

    Ordered a **** pda69bu small receiver to drive bookshelf speakers. Arrived and worked for 1 day past the 30 day return window. The amp shut itself off, except the blue k*** light and would never come back on. When it arrived I followed directions and registered immediately and they sent email that I received an extended 3 month warranty so 15 months. Contacted customer support through thier email stating the issue and they emailed "Thank you for reaching out". Nothing else. I tried again several days later and got a response " Cherios". WTF? I reached back out and no response, then again and stated I would seek legal action. Got a response that asked to send the receipt, order #. I complied, and then no response again with instructions on how to claim warranty work. Called their on line customer support, go through automated options and get to the warranty ***** then it just clicks to a busy signal on every attempt. This looks like a chinese hacking scam, nabbing our information, phone # and such. Sent more emails, no response.. Do not do business with any brand related to ****!

    Pyle USA

    Date: 04/02/2025

    Hi ***,Were very sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration youve faced. This is not the level of service we strive to provide, and we understand how disappointing it must beespecially when dealing with a product issue under warranty.Your feedback about the communication gaps is being taken seriously and has been escalated internally for review. We want to assure you that Pyle USA is committed to customer privacy and product support, and we regret that your case was not handled promptly.Please give us a chance to make this right. Kindly reach out to our support line directly at ?? ************** or submit your request again at ***************************************************. If you reference your review or prior ticket, our team will prioritize resolving your issue.Thank you again for your patience, and we truly hope to restore your trust.Pyle USA Customer Support Team

  • Dave R

    Date: 12/23/2022

    Dave R

    Date: 12/23/2022

    Extremely poor quality in plastic material it manufacturers. I think there mixtures wrong, never have seen anything like it.!Got to a point to where the one that had fallen out of the ceiling if you touched the plastic it was turning to powder.All 4 are deteriorating definitely a manufacturing issue. **************** is a joke. Had to of have known about for a long looking at other reviews online that have the same issues. time and Its not like they just stopped working they turned it to a weapon.Should be a class action law suite on this company

    Pyle USA

    Date: 04/02/2025

    Hi *****,Were truly sorry to hear about your experience and the product quality concerns youve encountered. What youve described is certainly not the standard we aim for, and we understand how frustrating and concerning this situation must have been for you.We take material durability very seriously, especially when it impacts safety and long-term performance. Your feedback has been escalated to our product and quality assurance teams for further investigation. While we acknowledge prior concerns from a small portion of users, what you experienced sounds particularly severe and may point to an isolated manufacturing ********* like to make this right and review your case in more detail. Please reach out to our customer service team directly at ?? ************** or submit your information through ***************************************************. We want to ensure your concerns are fully addressed and offer a suitable resolution.Thank you for bringing this to our attention.Pyle USA Customer Support Team

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