Home Warranty Plans
First Premier Home WarrantyInformation and Alerts
Alert Details
This business has 1 alert.
Government Action: BBB reports on known government actions involving business’ marketplace conduct:
OH AG Sues NY-based Home Warranty Company, Alleging Deceptive Business Practices
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On August 23, 2024, Ohio Attorney General Dave Yost announced his agency is suing First Premier Home Warranty and its owner, alleging that the New York-based company’s deceptive business practices have harmed Ohio consumers.
The lawsuit names Albert Sayegh – who operates First Premier from Brooklyn, where he also lives – seeking to hold him accountable for more than two years of alleged misconduct.
From Aug. 1, 2022, to Aug. 7, 2024, the suit says, 13 Ohio consumers filed complaints against First Premier with the Ohio Attorney General’s Office. Additionally, 18 Ohio consumers lodged complaints with the Better Business Bureau in New York.
Yost’s lawsuit maintains that First Premier misrepresented its product and services to consumers, whose complaints indicate that the company rarely covers claims and, even when payments are made, that the amount typically is not enough to pay for the necessary repair or replacement. Consumers have expressed frustration with what they describe as a one-sided contract that fails to deliver promised benefits despite annual payments ranging from $400 to $650, plus additional service costs.
The lawsuit also accuses First Premier of violating the Consumer Sales Practices Act by manipulating online reviews, allowing consumers who posted negative feedback to cancel their accounts only if they remove their reviews and posting false reviews by fake consumers. Evidence of this practice was obtained during an investigation by Yost’s Consumer Protection Section.
Additionally, the lawsuit says, First Premier violated the Telephone Solicitation Sales Act by failing to register with the Ohio Attorney General’s Office, as required by Ohio law. Yost is asking the court to require the defendants to change their business practices to comply with Ohio law, reimburse consumers, and pay civil penalties and court costs.
Important Information
Government Actions
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
MN Dept. of Commerce Announces Consent Order with First Premier Home Warranty
On July 17, 2024, the Minnesota Department of Commerce announced that it had reached a settlement with First Premier Home Warranty over allegations that the company solicited, sold, and issued service contracts in Minnesota while unregistered. First Premier Home Warranty was issued a service contract provider registration on May 31, 2024 by Minnesota. The company agreed to pay a civil penalty in the amount of $2,500, cease and desist from any future violations of Minn. Stat. Ch. 59B, and pay all investigative costs in the amount of $90.
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