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Business Profile

Immigration Consultant

KERG Consulting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Immigration Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of KERG Consulting agreed to provide a referral fee of $1,250 for each client I referred to her. In August 2024, I referred a client to her, and according to our arrangement, I was supposed to receive the referral payment once the individual signed a contract with her. After the payment became overdue, I reached out to request the referral. The individual I referred expressed dissatisfaction with the service provided. I explained to the owner that I would take the referral fee and pass it on to the referred individual, as the situation reflects poorly on me for recommending her. When I contacted her, she confirmed that she would send the payment via *****. After providing my Zelle details, I received a message stating that she had decided not to honor the referral fee. Given that we currently have a contract in place, I am requesting that she fulfill her obligation as per our agreement. This is an unacceptable way to conduct business.

    Business Response

    Date: 03/04/2025

    I do not need to respond to someone that is mentally disturbed. This person came to us seeking employment and I turn down the offer because she is NOT a good fit for our team. I refused to waste time on someone that is trying so hard to be vindictive when her husband should seek professional help for her. We will have our attorney handle this situation.

KERG Consulting, LLC is NOT a BBB Accredited Business.

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