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Business Profile

Insurance Services Office

UHP Administrators Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to my surgery on 3/14/24 I was told by my insurance company that my out of pocket was mostly met and the most i would have to pay is $139.39. After my surgery i got the bill and it was $678. I called my insurance multiple times and they said they will look into it and nobody got back to me. Then on 7/16/24 after speaking numerous times i was told that the representative gave me misinformation and i owe more money. I even had a reference number to the call when the representative told me i will only have to pay $139.39. They said i should send an appeal. I sent and appeal and followed up a few time and no answers for me. Today 3/5/25 i called for an update again and they said they higher *** are not budging because it was patient responsibility. First of all nobody ever go back to me i had to keep calling and they dragged this on a year to tell me i have to pay! Shouldnt somebody take responsibility for giving me the wrong information?! I dont just have the money to pay this now! I would like if you can please take a look into this. Thank you! I appreciate it!

    Customer Answer

    Date: 03/05/2025

    Hi,

    This is the reference number to the call prior to my surgery where I was told I would have to pay only ******.                     Reference # ********

    Here is the reference number to the call that I had with them recently on 2/11/25 saying yes the information she gave me was correct and she will make sure they see my appeal and get answers. ********.

    I have attached my bill and I have attached the Appeal that I sent to UHP Administrators.

    Customer Answer

    Date: 04/20/2025

    Better Business Bureau:

    At this time, I have not been contacted by UHP Administrators Inc. regarding complaint ID ********.

    Sincerely,

    ******* *******

    Business Response

    Date: 04/22/2025

    Dear Member,
    We understand that there has been some frustration regarding the out-of-pocket information you received, and we sincerely apologize for any confusion caused. We recognize that receiving inaccurate information can be frustrating, especially when it affects your financial planning.
    Please note that as an active member, it is important to regularly track your payments throughout the year, as discrepancies can sometimes arise. Our customer service team updates information continuously, but occasional errors can occur due to the timing of claims and payments.
    While we regret the incorrect details shared with you, we are unable to waive any costs related to the information provided. We appreciate your understanding in this matter and encourage you to reach out if you have any further questions or need additional clarification.

    Thank you 

    *****

     

UHP Administrators Inc. is NOT a BBB Accredited Business.

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