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Business Profile

Interior Designer

Victoria Lee Interiors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Designer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother and I signed a contract with the above mentioned company in May of 2023 to renovate our apartment. Before signing this contract the owner of the company informed us that the renovation of our one bedroom apartment would take no more than 4-6 weeks to complete. Not only did it *********** months to complete our project, but we believe we were highly overcharged for the quality of work we received. Victoria Lee Interiors' team of individuals working on-site have damaged our property, stolen from us, and overall delivered sloppy work. After repeatedly asking Victoria Lee Interiors to fix mistakes made by team members around the apartment, we were assured the work would be completed, which it was not. Additionally, members of her team threw out a brand new TV in our apartment, broke our new stove, stole our HVAC condenser (which delayed the project), and stole one of our HVAC remotes which was replaced by an old remote. The Victoria Lee Interiors team also did not properly install plumbing in our shower, leaving us with no running hot water in the shower while we are living here. Further, upon the arrival of our glass shower door, Victoria Lee Interiors did not allow them to install it into our bathroom, demanded the door be sent back and then still expected payment for the door. Overall we feel as though the amount of money we paid did not reflect the services and quality of work we were provided.

  • Initial Complaint

    Date:12/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2022, we sought her assistance after a house fire left us devastated and in need of help designing our home. We entrusted her with an $11,000 fee and a $30,000 furniture budget, spending $10,000 on furniture. The agreement included Design Concepts, Floor Plans, Spatial Layout Plans, Material Sourcing, Product/Furniture, 3D Rendering, and a move-in-ready promise.Unfortunately, the home was not move-in ready as assured, and we found ourselves sleeping on air mattresses after moving in May 2023. Faced with minimal communication, missed deadlines, and a lack of progress, we terminated the contract in August 2023. As per the agreement, she was to refund the remaining budget of $20,340.32 and half of our fee, totaling $4,206.67. We were also expecting links for outstanding purchases, emphasizing our primary concern for reclaiming our furniture budget to complete our home furnishing.Despite our understanding approach, only $10,000 has been returned, and our attempts to reach her through email, text, and calls have gone unanswered. As of December 2023, the outstanding funds remain unreturned, leaving us no recourse but to report this matter to the Better Business Bureau. The situation has added considerable distress after the loss of our home and belongings in the fire, and we earnestly seek your guidance in rectifying this matter and obtaining the full refund we are owed.

    Customer Answer

    Date: 01/08/2024

    Better Business Bureau:

    At this time, I have not been contacted by Victoria Lee Interiors regarding complaint ID ********.

    Sincerely,

    **********************

Victoria Lee Interiors LLC is NOT a BBB Accredited Business.

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