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Business Profile

Internet Services

CoastFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I realized in January that I'd never received my $100 payment the prior August (08/2023) when I would usually receive my payment in exchange for having their Hotspot device connected in my home. When I contacted them via email, they replied that they were no longer using the service in my area. They said that because of that I would not be receiving the $100 payment. Up to that point, they had never contacted at all to let me know they were no longer using the service in my area, and their equipment had been connected to my **************** all along. If I had never contacted them, it seems as if they wouldn't have contacted me either. After that I received an email asking for the equipment to be sent back, along with a prepaid mailing slip. It also stated I would receive $15 for mailing it back. I sent it back on 03/25/24, and they received it and signed for it on 03/26/24. After that I never received any payment at all. I didn't receive the $100 for having their Hotspot equipment connected to my home internet, nor did I receive the $15 for returning the equipment. I did continue to receive emails and text messages asking for the equipment that had already been returned. A total of 16 weekly emails and 16 weekly texts. I replied back letting them know the equipment had been delivered back to them along with a copy of the delivery mailing slip. They never responded back at all. I sent them separate emails with the delivery information and inquiring about my payment, and again no reply. They have phone number that is completely useless because it says no one is available no matter what time you call. I've attempted multiple times to resolve this issue, but at this point they don't seem to care.

    Customer Answer

    Date: 08/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by CoastFi regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Promised $100/yr to host a hotspot back in 2021. Installed it on 12/8/2021 and received 1 single $100 payment at that time. Did not receive payment for 2022 and 2023. Have tried to call but they have no voicemail or operators answering their phones. Directed to send email. Sent email on 6/22/2024 and was told I would be contacted in 2-3 business days. It is now July 5 and have received no contact from them concerning getting my payments.

    Customer Answer

    Date: 08/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by CoastFi regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,CoastFi is a company that promises to pay $100 a year to have a device in your that is connected to the internet. CoastFi continually sends emails and text messages requesting the return of the device. It has been returned ********* Tracking #************ and signed for by: ***** on 3/25/2024. CoastFi continually sends me emails requesting the return of the device. When I call their phone number, **************, I am redirected to e-mail them. Every e-mail I have sent has not been responded to. I would like my $100 as promised and the $15.00 as promised for returning the device.The internet address is ***************************************

    Customer Answer

    Date: 09/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by CoastFi regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I been having this service in my house since 2021 and haven't gotten a payment since 2022. I have called 5 days in a row to speak with someone with no luck and I also emailed several times with an automated response. All I want is my 200 o let me know if service is no longer needed. I think it is simple.

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/8/2024, CoastFi sent me an email stating that if I returned my Hotspot to them that I would receive $25 to my ****** or Venmo account. I returned their coastfi hotspot and it was delivered on 1/15.************************************************************************************* I've emailed them starting on 1/22/24 and also sent a follow up email on 1/29/24, but no response. Additionally, I've called them multiple times, but no one answers.I would like them to honor what they said and pay me the $25 that was promised for returning their hotspot.

    Customer Answer

    Date: 09/11/2024

    Better Business Bureau:

    At this time, I have not been contacted by CoastFi regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I installed one of their Wi-Fi hotspots back in 2020 and I am supposed to be paid $100 every year since. I have not been paid for the last two years so they owe me $200 plus they will owe me $100 for this year as well. When you call them, they never answer the phone and you cant leave a voicemail and I also emailed them twice and have not heard back.

    Customer Answer

    Date: 01/19/2024

    I learned this issue about 2 weeks ago, first week of January 2024. I checked my PayPal account and noticed I had not been paid $100 and 2022 or in 2023.

    Business Response

    Date: 03/18/2024

    Thanks for reaching out! Glad we were able to resolve this issue :)

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These company coastfi said I would get ****** a year for using there hotspot never got it they don't answer phone or email

    Business Response

    Date: 05/18/2023

    CoastFi pays $100 upfront for the year. After careful consideration, we have determined that there is no need for service coverage in your area for the upcoming year. As a result, we will not be renewing your contract, and no upfront payment will be due.

    Please note that the terms of payment were outlined in the terms of service that you agreed to prior to receiving your hotspot. You have already been paid for your year of service.

    We regret to inform you that we will no longer be providing service coverage in your area.  As a result of this decision, we kindly request that you return the following equipment: 

    -CoastFi Hotspot
    -Power supply Unit

    To make the process as easy as possible, we have included a free shipping label in an email sent to you return the items to **.

    Please see below for return instructions.
    1. Package your CoastFi Hotspot and accessories securely into a box. 
    2. Download and print the return shipping label, which is attached to this email. Securely affix the return shipping label onto your box.
    3. Drop the box off at your nearest carrier location.

    Customer Answer

    Date: 05/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been 

     

     

     They cheat people 

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

CoastFi is NOT a BBB Accredited Business.

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