We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Revel Transit Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint against Revel, a ride-sharing company that promotes the use of electric vehicles. I am very conscious of my carbon footprint and try to walk or bike everywhere, but when I need to use ride-sharing services, I prefer to use companies that prioritize environmental sustainability, such as Revel.I recently had a negative experience with Revel that has left me frustrated and inconvenienced. I had accumulated $30 of promotion credit and planned to use it for a ride to the airport, but when I went to book the ride, the credit was no longer available. I contacted Revel customer service and was informed that the credit had expired earlier in the month. I was never informed of the expiration date or given any warning that the credit was going to expire, which was very frustrating.This lack of transparency has caused me inconvenience and frustration. I had checked the app multiple times to ensure that I had enough funds for my planned trip and was not given any indication that the promotion credit was going to expire. I had to rush this morning to take the train to my closest airport, barely making it on time to check in and get through security.I believe that Revel should be more transparent about its promotion credit policies, including clear expiration dates and warnings. I would like Revel to be more transparent in its communication and policies regarding promotion credits. I also believe that the company should take steps to ensure that its customers are informed of changes on their account, including credits.Thank you for your attention to this matter. I hope that Revel can address these issues and take steps to improve its communication and customer service in the future.

    Customer Answer

    Date: 05/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by Revel Transit Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Driver fell asleep behind wheel of car in traffic never got to my destination and still was charged a fare no one called or got back to me yet

  • Initial Complaint

    Date:06/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged by REVEL MOPED with parking violation for moped that was illegally moved by pedestrians. $65 . Twice. Its a scam.

    Customer Answer

    Date: 07/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Revel Transit Inc. regarding complaint ID ********.

    Sincerely,

    *************************

Revel Transit Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.