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Business Profile

Junk Removal

Flat Rate Junk Removal Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

This profile includes complaints for Flat Rate Junk Removal Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Flat Rate Junk Removal Corp. has 2 locations, listed below.

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    • Flat Rate Junk Removal Corp.

      5300 Kings Hwy Ste B Brooklyn, NY 11234

    • Flat Rate Junk Removal Corp.

      1100 Coney Island Ave Ste A Brooklyn, NY 11230-2342

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website of the service didnt explain about the cost for a truck which is $3850 to pick up the garbage and I did expect it would be around $1000 or less but the guy said itll take 1 and a half truck to throw out the garbage which is not really true and should be like about one fifth or one or two cubic yards that could be easily done by one truck. Knowing I asked the service without getting a quote beforehand the price $4987.86 was beyond my expectation. It was for garbage removal and I called the service a few days before my moving this is for collecting the garbage in the apartment that was about 80 bags each of which was not heavy like less than 30 gallons. Website www.flatrate-junkremoval.com does not mention anything about a cost for a truck but I didnt have an option to decline as that was the day for my moving out which was 9/29/2023. The guy of the service tried to charge me more than one truck and they didnt collect other garbage like non-bagged ones like boxes and other stuff.

      Customer Answer

      Date: 02/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by Flat Rate Junk Removal Corp. regarding complaint ID ********.

      Sincerely,

      ***************************

    Flat Rate Junk Removal Corp. is NOT a BBB Accredited Business.

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