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Business Profile

Limo Service

Starride Limo Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a reservation with starride limo for a pick up on October 1 2023 at 400am for a ride to **************. Reference number: ******** Have an email.confirmation and prepaid by discover card for a charge of $****** No one showed up to pick us up. Repeated calls to company have yet to produce a refund for a service that they didn't provide. Just want the amount of ****** refunded to my card. Starride number is **********

    Customer Answer

    Date: 12/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by Starride Limo Inc. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a 10 passenger van on March 17th for a June 15th pick up to take family from *** to cruise port. Confirmed the week prior with vendor. Arrive to *** 40 mins early and call to let them know we are here and ready. Talked to driver who said he just dropped off another ride and was on his way. Over the next hour, we talk to the driver 3 more times asking for ETA and got different stories. Then for the 4th, 5th, and 6th calls, the driver wouldn't answer and we get office on phone who also couldn't get ahold of him. Then they finally admit he isn't coming and office says that they can send out another driver but we'd miss our cruise. We literally were the last passengers to arrive and they were closing down check-in because of this fiasco. I told the vendor to give me a full refund and I would never use them again. As of 6 days later, I have no refund and the office person called acting like he was going to pick us up for the return trip. I wouldn't trust this guy to do anything and fussed again about my refund not received.

    Customer Answer

    Date: 07/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Starride Limo Inc. regarding complaint ID ********. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Starride Limo *** via phone number, ************ on February 23, 2023 to arrange for car service for my Deans of the *********** at *************************, who were traveling to ******************** on business, March 3-4, 2023. I received booking confirmation #***** of the one-way trip for **** ******************* and ******************************. The original delivery destination was the ********** and I sent an email and called them to change the delivery destination to ********************. I was told that the change had been made and I would receive the updated confirmation. I never received the updated confirmation. I was told that the confirmation had been updated and I shouldn't worry about it even though I had not received the updated confirmation. I was later told that their system was down and they had to contact the tech support to rectify it. I was never contacted again. This was concerning to me so I thought it best to cancel this reservation and identify another vendor that would be more responsive. Cancellation was made via phone on March 1, 2023. I never received the confirmation of the cancellation. The cancellation confirmation was eventually sent to me on March 10, 2023 after several emails and phone calls. I have emailed, called, used the "contact us" section of their website to find out when the refund would be issued to my company card. I am not receiving email responses and they are not answering their phones. I would like to have the $161.37 credit issued to my credit card and I am hoping the *** BBB may be able to assist with this.

    Business Response

    Date: 04/12/2023

    Dear Valued Customer,

    We would like to extend our sincerest apologies for the inconvenience caused by the delay in processing your refund following the cancellation of your reservation. 

    Please know that our team is working diligently to improve our customer service systems to ensure that such situations do not arise in the future. At the time of your cancellation, our system was undergoing some maintenance, which resulted in emails regarding updates/cancellations not being sent out as they should have been.

    We understand your frustration, and we are deeply sorry for any inconvenience this may have caused you. Please be assured that we are committed to issuing your refund as soon as possible.

    We would like to take this opportunity to let you know that we currently have separate teams for handling reservations and refunds, which may have caused some confusion in the past. However, we are now taking steps to have all customer service requests handled by a unified team so that information isn't lost or delayed during the refund process.

    Thank you for bringing this issue to our attention, and we hope that you will consider giving us another opportunity to serve you in the future.

    Sincerely,

    StarRide Limo Customer Service.

    Customer Answer

    Date: 05/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. While I did not receive an actual credit memo, I did receive the adjustment to my credit card. This has been satisfactorily resolved.

    Sincerely,

    ***********************



     

Starride Limo Inc. is NOT a BBB Accredited Business.

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