We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith Supplies

Remotes And Keys, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith Supplies.

Complaints

This profile includes complaints for Remotes And Keys, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Remotes And Keys, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Remotes And Keys, LLC

      2302 Avenue U Ste 79 Brooklyn, NY 11229-7542

    • Remotes And Keys, LLC

      PO Box 290079 Brooklyn, NY 11229-0079

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-24-2022 I placed an order with remote and keys. I spoke to a representative multiple times before ordering to ensure that in fact remote and keys could send me a key to my Chrysler crossfire. I was assured that they could and I placed my order online while on the phone with an employee of remote and keys. The total purchase price of my order was $562.33. Plus tax. I did not receive my key within the expected date and so it began. After multiple calls every 6months and multiple excuses from remote and keys, I have no key. I requested a refund and a check was mailed to me. January 3rd I received a call from my banking institute that the check had bounced and the showed to be no money in the account which sent me that check. I began to contact remote and key and they said there was plenty of money in their account and the bank needed to process the check again. The bank is unable to re process a bounced check. However, the bank did assure me that the account number on the check had zero money in the account. I have requested a money order overnighted to me for my refund and remote and key said they can not do that. This bounced check has cost me $35 bank fee. Remote key said they can PayPal me (I do not have a PayPal account) they said if I gave them my bank information they would wire the money but I refuse to share my bank information due to the lack of trust I have in them. They then said they would mail another check in 2 weeks but I dont want them to send me another bad check and get another bank fee. I think a money order overnight is the best result to ensure I get my refund. To resolve this issue I am asking for my money back for a key never received, plus the cost of my bank fee. $597.33 plus tax , sent via money order overnighted to my address.

      Business Response

      Date: 01/26/2024

      On 1/24 a money order was mailed to the customer.  The total amount of the refund was $589.89 which included the $35 bank fee he requested.  

    Remotes And Keys, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.