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Business Profile

Locksmith

A Leading Lock and Alarm, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired the business to install a lock on the door in an apartment they broke the door made a hole going completely through the door promise to fix it the next day never showed up four days later refused to fix it claiming theyre very busy. Paid $250 for this .

    Business Response

    Date: 07/08/2025

    To whom it may concern,

    We are liscenced locksmiths with over 40 years of experience. **** contacted our company to install a tubular deadbolt on his apartment door. When the technician arrived he noticed that the door had compound/plaster on the metal door that was used to cover old holes from previous locks. The technician informed **** since the proper metal door filler such as bondo was not used, and there was no way to know the location of pre - existing holes that there was a possibility of the plaster breaking upon drilling. Once this was disclaimed to **** he agreed to proceed with the possible risk. During the installation a small piece of plaster cracked and fell. The lock was still installed and is operational. The technician explained to **** the missing plaster is not our responsibility and that he must contact maintenance of the building to perform repairs. Since our company does work for the building itself, the technician went out of his way and contacted the management directly to perform needed repairs. Once the technician was finished and contacted management, **** agreed with everything, inspected the lock, and paid in full. At 9.04am July 8th, ****** daughter contacted our company questioning why the door was not repaired yet. We informed ****** daughter that she should take up the needed repairs with management. She then proceeded to use offensive, volgur, and discriminating language and remarks. 

A Leading Lock and Alarm, Inc. is NOT a BBB Accredited Business.

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