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Business Profile

Mailing Services

Mailroom Shipping Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope this message finds you doing well. I shipped a package on 12/19/22 at 12:30PM through this authorized ***** location. I paid $28 for 2 day shipping for delivery on 12/21/22. It is now 1/5/22 and my package has not been delivered. I escalated this through ***** and was told that my package is being held because the business, Mailroom Shipomg Center, has an outstanding balance with ***** and until its paid, my package is being held in a warehouse 45 min from the delivery location. I called the store today and was told that this should be resolved in 1-2 months. I asked to speak to a manager/owner and was told they only come in on Friday. ALL OF THIS IS UNACCEPTABLE AND FRAUDULENT.If they have a balance that is outstanding with the shipping companies, they should have not accepted packages or customers money. Waiting three weeks is bad, but 1-2 months is ridiculous. They are lying to customers, taking their money and not fulfilling obligations. I also contacted ***** as I was given a ***** tracking number. I was told that the company has to pay the balance and they cant deliver or return my package. Why is the customers being penalized for this. Is the Mailroom Shipping Center had an outstanding balance with ***** they should not have been allowed to generate ***** tracking numbers or accept packages. I am asking that my package is delivered or returned. I asked to be contacted by a manager/owner and have not received a phone call after 5 days of calling. I am continuously told that the manager only comes in on Fridays.

    Customer Answer

    Date: 02/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Mailroom Shipping Center regarding complaint ID ********.

    Sincerely,

    ***************************

Mailroom Shipping Center is NOT a BBB Accredited Business.

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