Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/25 I shipped a package at The Mailroom Store, a local shop that I have supported for years, despite their notoriously rude service. I'll focus on the business infractions and spare you details about my overly-patient and friendly communications despite the ineptly slow and sadistic treatment I always receive from this employee.I was quoted ~$25 for **** shipping and the **** driver (who was picking up while I was there) was kind enough to wait for the employee to print a shipping label (which I found out later, the employee intentionally filled out incorrectly). He left with the package and I was ready to pay, but the quote unexpectedly doubled. I used complimentary **** Priority boxes and I packaged them myself, so I questioned the unexpected $25 increase in price. I was told it was for (a few small slices of already-used flattened) bubble wrap. I asked to see a price list, which she refused to provide despite several requests. She then called **** dispatch, tried to recall the package, and wouldn't allow me to pay.I never once said I wouldn't pay or that I wanted the package back; I simply asked to see a price list in order to verify that a few slivers of used bubble wrap actually cost $25. Despite my patience and friendly demeanor, she used disrespectful language and repeatedly refused to show me a price list, so I finally lost my patience with her and it quickly escalated to me yelling at her, demanding to pay. (I didn't want my package to risk getting lost without payment, a receipt, or tracking #) Interfering with **** is a Federal offense, yet she had the audacity to frivolously call the police on me. (Customers in the ********************** were not there earlier to see how friendly and polite I was or what the employee did to incite my outburst.)I was understandably upset and demanded to pay. It wasn't until I said that I will report her to **** ************** that I was finally permitted to pay $25 for a few pieces of bubble wrap & $25 for shipping.

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by The Mailroom Store regarding complaint ID ********

  I was quoted $24 to send a small package locally via ***** (The **** quote is only $18). I did not purchase anything else from the store, yet I was charged $54.

  I was told the $30 was for the box and a service fee for packing the box, however the box I used was a FREE **** priority box and I packed the box myself.

  I asked to see a price list as well as my itemized total, but the clerk refused to provide a price list or to show me the breakdown. She then tried to recall the package. 
  

  I was bullied into paying blindly because the package was already picked up and I needed the tracking number. 
  

  It is my belief that this clerk is over-charging customers and pocketing the money. Also, there is no info for this shopping business online (the building sign says it is a carpet cleaning shop and so does the registration). 

  I have disputed this charge with my Amex account as well. 

  Sincerely,
  
  ******* ********