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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shoot my TV to ********* back in September on the 23rd 2022 and it got damaged on the way there then sent back to the UPS store in Brooklyn and got even more damaged and now they're refusing to pay their insurance claim and they're dragging the process on for just about 4 months now

    Business Response

    Date: 01/22/2023

    Hello,

    There is a due process for a claim with *** and we as The UPS Store follow the guide lines. please ask the the respected customer to comply with necessary documents. we are extremely sorry for the customer loss and inconvenience , please understand we always try our best to help the customers as needed. thanks

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 09/7/2022 Tracking number ****************** I packed and shipped a package at the UPS store on 9/7/22 and paid for insurance since it was an expensive and fragile item.The item was damaged in transit to the point it was completely destroyed.I have visited the store and spoken to the manager, ******, several times.I have also emailed several times and have not gotten a response, just the run-around.It's been over 3 months.I expect to get reimbursed for the delivery charges for the delivery of $198.57 as well as the insured amount of the item of $2000.UPS charged me for the delivery, destroyed my package, and has been avoiding me since September.

    Business Response

    Date: 01/06/2023

    We are currently working on this claim and we are in contact with the customer thanks for contacting us.

    Customer Answer

    Date: 01/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:



    Hello,

    We have not heard from *** regarding our claim.
    Please advise, thank you.



    Sincerely,

    *************************




     

  • Initial Complaint

    Date:07/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered the location to return several packages by utilizing the bar code. As i entered the location (there were no customers), i went straight to the young man , placed my packages on the counter, proceeded to show him my bar code when another customer that entered behind me was apparently instructed to come beside me so that she could be taken care of first. This was rude and highly unprofessional. One customer should be taken care of at a time in order to avoid confusion. When i addressed the issue, the other customer made me feel threatened because she was too close to me. I was speaking to the younh lady who continued to service me after the young man walked away. I was insulted by this woman by being called aggressive when none of my actions dictated this type of insult. I had packages in both hands, a bag on my shoulder and i was in conversation with someone else when i entered yet i was prepared and ready to be serviced. The young man literally moved the scanner away from my phone to scan this other customers phone causing this entire unnecessary situation. Share ignorance is to blame as it relates to customer service at this location. Customers should be dealt with one at a time. If im at the register, another customer should not be interfering in my transaction. The customers will only do what is allowed by the staff. This is unacceptable and i believe the staff shpuld be retrained and i would also like an apology as i have done for any miscommunication they may have had with my body language despite my hands being full.

    Customer Answer

    Date: 08/07/2022

    Better Business Bureau:

    At this time, I have not been contacted by The UPS Store regarding complaint ID ********.

    Sincerely,

    * ******

The UPS Store is NOT a BBB Accredited Business.

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