Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They always find some violation at the time of withdrawal and block the account, seizing the funds as well. You can check Trustpilot, where many verified users have left reviews stating that they even provided the requested documents, yet their accounts were never reopened. QuickRewards also fails to provide any proof of the violations they claim.This means they intentionally close users' accounts and keep their funds. The same happened to methey blocked my account when I tried to withdraw just $4 and are now demanding documents.I have one question: If they detect a violation, why dont they block the account immediately after it's created? Why do they only block accounts at the time of withdrawal? This seems like a scheme to seize users' funds or possibly identity theft, where they sell U.S. residents' identities for fraud.I require clarification from this company. Thank you very much.

  Business Response

  Date: 03/06/2025

  QuickRewards performs account audits at various times for fraud prevention. We will not divulge all of the specifics on how our company does fraud prevention checks for obvious reasons, but naturally, one of those times is at the time of cashout. This is when our company is at risk of losing money by paying someone for activities that could later be deemed fraudulent by our survey providers upon their own investigation, at which time they will deduct the fraudulent activities' payments from our commission. In these situations, QuickRewards, having already paid out the fraudster, is left in the negative.
  
  At the time of cashout, the complainant's account was flagged by our system as potentially being a duplicate account, a violation of our Terms of Service that permits only one account per household, and it was closed, as our Terms of Service directs. When the complainant emailed to ask why their account was closed, we explained the reason for the flag and asked for identification to confirm their unique membership.
  
  The complainant denied that our Terms of Service gave us the right to close their account and require ID, and we respectfully directed them to the relevant sections of our Terms. All members are required to acknowledge the Terms of Service at the time of account creation. We reassured them that for privacy purposes, they could redact their date of birth from their license and their account number from the requested utility bill.
  
  The complainant expressed concern that we were not even in the **, and we directed them to the BBB to confirm that we were. We assured them that we were not scammers or identity thieves, as they could tell from our A+ rating, and that we have been in business for two decades.
  
  They questioned the reason we were not BBB accredited and we referred them to your site for more information.
  
  In summary, the complainant refused to abide by the Terms of Service they accepted when joining our website by refusing to provide the documentation our Terms allow when there is a question of potential fraud, in this case, of potentially violating our rule that limits accounts to one per household.
  
  As we've explained to the complainant, we will reopen their account so they can cash out their balance, and remain on as an active member with us if they would like, when they provide the verification documents requested.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cashed out with the QuickRewards site twice in the past two days, QR has refused to pay out both times. I spoke with a "*****" who first told me there was a glitch with ****** and then they said that they were waiting for ****** to process their money. When I pressed for what the real issue is, suddenly "*****" changed to telling me that I needed to wait 72 hours to be paid and then I could make another complaint if I still didn't have the money I am owed. I also brought up the fact I took a longitudinal study through opinionnetwork for their site that advertised $10 but QR only credited me for $3. ***** accused me of having taken the study off site, but that is not the case. They are refusing to pay me the money I am owed.

  Business Response

  Date: 11/19/2024

  Hi,

  What she is saying is not true at all. This member has been with us for many years and I am not sure why after so much loyalty to us over the years she is assuming we were trying to scam her. 

  We told her it takes up to 72 hours to get the payments. That's our rule. Because it was a bank holiday last week, the payments were sent within 72 hour range and not the usual ***** she is used to, but still within 3 business days.

  All the payments she is referring to $7, $5.91 and $11.52 were paid last week. Please see attachment proof.

  Thanks,
  Dmitry

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I wasn't lying about anything, and was never told anything about a bank holiday. I did eventually receive my money.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completed three $2-5 LUCID surveys yesterday on 10/17 and not a single one credited to my account. I also believe this company has not sufficiently credited multiple surveys I have completed through LUCID router.

  Business Response

  Date: 10/19/2023

  HI,

  I am not sure why this customer contacted ******************** and didn't email our customer support especially after being with us for years and knowing we always pay. We would have easily fixed this issue as there is a delay with this survey crediting. We will reach out to them now and let them know to expect the credits soon. 

  Thanks,

  ******

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I signed up on QuickRewards some days ago, and they closed my account with no apparent reason. I asked them why and they said they want a scan of my driver's license along with a utility bill and they will open my account. I sent them what they asked for and they said that I have to wait for some code in the mail. Isn't my drivers license enough to confirm my account!!!! I want my account back

  Business Response

  Date: 11/02/2022

  We will bring the account back, but the survey activity of this specific person is very suspicious especially for a new member that just joined our site. Should we see even one reverse/quality complaint from the market research client on one of the surveys this member did so far or will do in the future, we will close the account without payment and will not give another chance. This is their only chance to make ************ of surveys will be good and genuine 

  Customer Answer

  Date: 11/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Quickrewards said that they will bring my account back, but my account is still closed and for no reason. They said that my activity was suspicious, but what activity exactly? All I did is that I signed up and started completing surveys as any other user would do.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 12/05/2022

  BBB we sent you what they sent ** in the other BBB complaint this same person did for you to review. If you need it resent let us know.

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] I did nothing wrong, and I would like to get my QuickRewards account back

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************