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Business Profile

Mason Contractors Equipment and Supplies

King's Building Material, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors Equipment and Supplies.

Complaints

This profile includes complaints for King's Building Material, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

King's Building Material, LLC. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • King's Building Material, LLC.

      2079 Utica Avenue Brooklyn, NY 11234-3827

    • King's Building Material, LLC. (Johnson Avenue)

      303 Johnson Avenue Brooklyn, NY 11206

    • King's Buliding Material, LLC. (Dahill Road)

      451 Dahill Road Brooklyn, NY 11218

    • King's Building Material, LLC. (39th Street)

      825 39th Street Brooklyn, NY 11232

    • King's Building Material, LLC. (Staten Island)

      3525 Victory Blvd Staten Island, NY 10314

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 20 skits of pavers. On 4/30/2024 1st delivery consisted of 6 skits (2 Ravin/4 Dove) of which many were damaged. I contacted **** from Kings and then both **** and ***** from ******** came to my home to see the damaged pavers at which time ***** instructed me to continue to sort the pavers and keep the usable ones. On 5/20 the 2nd delivery consisting of 7 Dove skits arrived and again, many were damaged. From these 2 deliveries the total damaged were 3 1/2 skits of Dove pavers and 1/2 skit of ***** pavers. I spoke with ******* (Mgr or Spvr) at Kings and after consulting with his superiors they said they would replace 4 skits of Dove and 1 skit of ***** since they can't do 1/2 skits. On 5/29 the 3rd delivery arrived with the 5 replacement skits and the remaining 5 kits which was the balance of my order for a total of 10 skits. Again, there were damaged pavers. I called ******* from Kings again to inform him and both he and ***** from ******** came to my house to see the damaged pavers. I was instructed to sort through the skits again and the total damaged now were 4 1/2 skits of Dove and 1/2 skit of *****. I asked to be reimbursed for these last damaged skits which were not replaced and I opted to purchase artificial turf from Kings so I can move forward with my project instead of having them replace the pavers again only to receive defective pavers again, but now they have refused to reimburse me for these last damaged skits which were part of my original order that I paid for in full. ******* stated they did as much as they can and they are at a loss. Amount below is total of everything I purchased from Kings for my project, I am seeking reimbursement for only the last damaged skits.

      Customer Answer

      Date: 07/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by King's Building Material, LLC. regarding complaint ID ********.

      Sincerely,

      *************************

    King's Building Material, LLC. is NOT a BBB Accredited Business.

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