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Business Profile

Medical Doctor

Leaf Medical, PLLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leaf Medical wrote me to inform me that my insurance provider has denied my claim because the provider thinks I might have other insurance that could cover the claim. I have informed my insurance provider, numerous times that I do not have any other insurance providers. I have informed Leaf Medical that I do not have any other insurance providers than the one that I have shared with them. Despite this, Leaf Medical is presenting me with bills as if I had no insurance, which is not the case; writing to me as if I have no insurance, which I have, which Leaf Medical is aware of, even though their standardized billing letter ignores this fact. This practice on the part of insurance providers is in my opinion a fraudulent practice. It is doubly fraudulent of Leaf Medical to ignore the insurance I do have and treat the case as if I were uninsured when they state that they do know that I have insurance. I hope your organization can have some impact on these fraudulent practices.Thank you for your time and consideration,*********************** *********************

    Business Response

    Date: 04/17/2023

    Aetna denied our claim for services rendered on 11/29/2022 stating that additional information was required from the patient and that another insurance carrier is responsible for payment. During the time the patient was contacted, they had not yet provided the update to Aetna. After our encouragement, the patient was finally able to update *****, and the claim was reprocessed under the patient's in-network benefits. The patient now has a $21.86 in-network deductible balance. There was absolutely zero wrong-doing on our part. Please let us know if you require any additional information.

Leaf Medical, PLLC is NOT a BBB Accredited Business.

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