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Business Profile

Medical Lab and Testing

Lenco Diagnostic Laboratory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lenco Diagnostic Laboratories with a "Make Checks Payable To" address of *************************************** been sending me bills for alleged services. I made an attempt to either pay a bill or see what would happen if I discussed the bill today on Nov 06 2023. When I called the phone number on the bill in question, which has "Statement Date" 10/25/2023 on it, I was told "that extension" doesn't work or very similar recorded wording. I then struck a different number and was sent to a man who I told that I wanted to pay a bill (as was the case during the time I made that statement; I reserve all rights regardless of the presence of such statement), and I was then transferred back to the same line a very similar line I had first been connected to, where instead of being given a way to pay such bill, I was told to strike a number for help a "that extension" doesn't work (or very similar wording). Based upon these facts, Lenco Diagnostic Laboratories appears to have been paid in full for the lab work they have done, but they may be planning to levy on me bogus charges if the same amount is not paid again. Therefore I request a final clear statement to the effect of the details mentioned in this BBB complaint for the account with the accession number ending in "138" that is 7 digits long, and is tied to the address used to submit this BBB complaint. Phone communication should not be performed in this case as it would cause jaw injury/grievances to me.

  • Initial Complaint

    Date:10/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a COVID test in advance of a medical procedure last year. I never received a bill for this procedure as, I live in *************, where COVID tests were almost universally free of charge.On August ************************************************************************************ to credit agencies for failure to pay a debt. This marks the first time in my life I have not paid a bill or been reported to a credit agency. My credit has suffered nearly 70 points.Lenco, as you can see from the attached emails has expressed no remorse nor have they offered to resolve it. Remarkably, the collection agency has actually been more remorseful and compassionate than this medical testing company.I will also be reporting Lenco to my Congressman ***************************** and to my ************ Member ***************, both with well deserved reputations for fighting for their constituents.In the midst of a pandemic, a medical testing lab's callous disregard for a patient is extremely telling of the current state of *******'s healthcare industry. I request the Better Business Bureau's assistance in resolving this and would like to note Lenco's problematic business practice so others may be aware. Will

    Customer Answer

    Date: 10/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by Lenco Diagnostic Laboratory regarding complaint ID ********.

     

    And I'd like to update that my credit actually dropped over ******************************************************************************** the next few months. 

    Sincerely,

    *****************


Lenco Diagnostic Laboratory is NOT a BBB Accredited Business.

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