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Business Profile

Medical Transportation

Advance Mobility Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2022 I called this provider who has installed hand controls to my previous New vehicle. I asked for ******* who was the old owner. He told me that he is still working but a silent partner. They looked me up and found my information of older orders. I didn't think much of it. They have worked on my cars in the past. I get a invoice and submit to the dealer ******* for a $1000 disability reimbursement. I have always got reimbursed in the past because they were certified and licensed to install those equipment. On 1/30/2023 ***** called me and told me that they are not licensed nor certified to install that equipment. I called the company and spoke with **** which is a new guy who looked me up and took my order, he told me he didn't know he had to be licensed or certified. This business work on ambulette, so I thought nothing of it. I looking to be reimbursed what I lost and assured that my equipment now is safe, since they are not licensed or certified. They should now pay to have my equipment inspected for safety since I am dependent on those controls to be properly installed. They are also installed in a brand new car which should not have happened if they were clear. They should also be heavily fined for putting people with disabilities lives in danger by installing equipment that they are not licensed or certified to install.

    Customer Answer

    Date: 02/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by Advance Mobility Plus regarding complaint ID ********.

    Sincerely,

    ***********************

Advance Mobility Plus is NOT a BBB Accredited Business.

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