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Business Profile

Music Instrument Store

Main Drag Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave my instrument to Main Drag Music to sell for consignment on June 7th 2024. They put the product up for sale for $2995, with $2246.25 owed to me once the product sold. Sometime in December of last year or January of this year, the product sold and I was not notified. After noticing on February that the product was taken down from their website, I emailed the store asking if it had sold. They apologized for not telling me that it had sold weeks ago, and told me they would send the money very soon. Three months later, I have yet receive the money I am owed.

    Customer Answer

    Date: 05/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021, I gave a vintage guitar to Main Drag Music on consignment. The agreement (in writing) was that I would receive 75% of the sale of the guitar, which was going to be sold for $450. Over the next 23 months, I contacted Main Drag Music multiple times by email and phone to find out the status of my guitar. I was either completely ignored, or sent short responses such as, "We are just getting on top of our paperwork, we will be in touch soon." In November, 2023, I finally got *******************, owner, on the phone, who told me that my guitar had been sold some time ago. To make up for having not contacted or paid me in a timely manner, he agreed (in writing) to give me $350 plus a $100 gift card to his store. He has still not paid me in late January 2024 - he promised to send a check in November, then told me he could pay by ***** the following week, and neither thing happened. He will not return any of my phone calls or emails at this point. I am requesting the $450 in full, no gift card, in order that I not have to have any more interactions or business with him and to compensate me for the extreme delay in delivery of payment. Yelp reviews indicate that this is not the first time he has stolen music equipment through selling on consignment and refusing to pay the owner - there are at least two other reported instances.

    Customer Answer

    Date: 01/18/2024

    The name of the business is Main Drag Music, Inc. 

    The mailing address is ******************************************** 

    The phone number of the business is ************. 

    The email address of the owner, *******************, is ***********************************.

    The website of the business is **********************************.

    I have attached an email from ******************* to me, which has the address of the business and phone number in his signature.

     

Main Drag Music is NOT a BBB Accredited Business.

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