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Business Profile

Nursing Home

Sea Crest Nursing and Rehabilitation Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sea Crest Nursing and Rehabilitation is holding **** dollars of social security payments and **** dollars of personal funds (that were held by a prior facility for over three months) of my 85-year-old mother, ***********************, for who I have both power of attorney and am her health care proxy. After she was relocated to Sea Crest, in the interim, they demanded payment to be made in full by the family, regardless. All payments were made. The **** dollars is a personal resident fund account that belongs to her. The patient was discharged on 4/20/2023. We were informed that we would be refunded in full; however, that was two months ago, and we still have not received a refund check. Sea Crest admitted they were overpaid as the prior nursing home sent all the funds, yet they failed to inform us of this fact, until the date of discharge.

    Customer Answer

    Date: 06/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Sea Crest Nursing and Rehabilitation Center is NOT a BBB Accredited Business.

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