Complaints
This profile includes complaints for REBAG's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 498 total complaints in the last 3 years.
- 185 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchases a bag on 1-17-2023 for ******* they stated it was mailed by *** but I never received it, after contacting *** they stated I needed to file a lost package as which I did and then the shipper will need to fill out the paperwork and a investigation will be done. As on today 4-10-23 Rebag has not filled out the paperwork for ***, I call several times a week to try and get this resolved and get the same answer "we are working on it, give ** a few more days and someone will get back with me" as of today no return call or email, I call them back and given same response. I even filed a complaint online through there website twice and still no response. *** can not give me any information rather the bag was actually mailed without the shippers information/paperwork. They refuse to let me speak with a supervisor, I have ask for their policy and procedures on lost bags and time frame to complete investigation, they have denied me access.
Business Response
Date: 04/11/2023
Good afternoon.
This item was delivered to and signed by you on March 2 ***** **************************************************************************************************). It's the same address as the previous deliveries have been made and signed by you.
Please let ** know if we can help with anything else.
Thanks.
Customer Answer
Date: 04/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becThis is a lie, I have not signed for any item and the case is still open with *** because they have not received the paperwork. I just called you yesterday and the response from you was you are in the process of filling it out.
rebag knows I have been in contact with them at least weekly and I started recording the phone calls because I could not get them to give me any information why they have not responded to ***.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 05/08/2023
Good morning.
Our customer service manager has been in contact with you. This has been resolved and he is completing the agreed resolution.
Please let us know if you need help with anything else.
Customer Answer
Date: 05/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:04/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I placed an order on Rebag.com on February 14, 2023 for a Rolex watch. I received the order confirmation shortly after and also the tracking for my order. (Order #********)The order has been delivered by *** on February 20, 2023 based on the tracking ******************* Later that day, after I took a look at the watch I decided it's not for me so I promptly asked for a return, they provided me with a Prepaid *** Label on the same day and instructed me to return the watch to *** within 2 business days or the label will be voided and to keep a drop off receipt for my records.On the same day, I took the watch back to *** with the new prepaid return label and they took the parcel, scanned it and provided me with a drop-off receipt. The tracking number for the return is ****************** After a few days, I received an email again from Rebag saying that they did not receive the order back yet, I checked the *** Tracking page and the status of the package has been "On The Way" , I informed Rebag that I took the parcel back to *** and that the return it's on the way to them.A few more days passed, again no news, Rebag informed me they will start a claim/investigation with *** and that I should wait **** business days for this investigation to take place. During that timeframe I kept sending them emails and to make calls regarding an update but most of those were straight up ignored, until one day when I sent multiple emails and I called in repeatedly only to receive an email from a manager saying that there will be no refund until they receive the watch back.What happened with the *** investigation, the resolution they provided and if they have insurance in case of a loss property they did not answer.Legally speaking, the issuer and the party who paid for the shipment(and for insurance given they had the chance to buy insurance for that shipment and I didn't) is responsible for any damages/losses that might inquire during that shipment.Business Response
Date: 04/07/2023
Good afternoon.
We addressed this with you on separate threads already. Unfortunately, until we receive and inspect the items there is nothing else we can do at this time. Our Fraud Prevention has also contacted PayPal's trust and safety team to report this suspicious return. They will handle it from here.
You can visit our site for more information on our return policy: ************************************************************************************************************************* section 6:Customer Answer
Date: 04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:It has been over 2 months since I initiated the return and I should have been provided with a refund. They keep claiming since the order did not make it back to their warehouse they can not help me. At the same time, they provided the return service, they paid for the label and insurance and they are a client of **** not me, and thus their relationship or their issues are not my problem.
I request from Rebag to refund me for the return/order and to deal on their own with **** since I have no ties to *** nor any responsibility.
I provided them with all the information they needed, I respected their 2 business days return timeframe and also provided them with the drop off receipt as a proof of the return being in possession of *** and on the way to their warehouse.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
************************* ******
Customer Answer
Date: 04/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Complaint not solved. PayPals decision is based solely on their policy, not on the law. As I said lets solve this somehow otherwise a litigation will be filed in the next days, thank you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
************************* ******
Business Response
Date: 04/28/2023
Good afternoon.
Unfortunately, until we receive and inspect the items there is nothing else we can do at this time. Our Fraud Prevention has also contacted PayPal's trust and safety team to report this suspicious return. Paypal has already resolved this and ruled this claim is not legitimate.
You can visit our site for more information on our return policy: ************************************************************************************************************************* section 6:Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Louis ******* handbag for almost $2000, On March 4,2023 My #******** it says it was delivered on the 7th of March. I didnt receive it an investigation was opened and *** told me since my item was lost the seller should be in contact with me, I even signed the paper that I didnt receive it which I even have my conversation recorded. Its April 2nd I have called and emailed Rebag no response email but on phone told they will contact me in 24 hours its over a month now and still nothing. I dont have money to waste and Rebag isnt taking this matter serious. I just need a resolution, Im tired of being lied to, this is the first time this has ever happened normally business with Rebag is fine except them not buying items I bought from them in the same condition they sent.Business Response
Date: 04/04/2023
Good afternoon.
Your order was fulfilled and shipped on March 6. It was delivered and signed by you on March 7. *** did an investigation and concluded on March 24 that there was a valid proof of delivery to your address and closed the investigation. Since the package was delivered and signed for by you there is not much we can do at this point. But if you think that your item might have been taken by someone in your home or nearby, please contact the local authorities so they can conduct the proper investigation.
Please let us know if we can help you with anything else.
Customer Answer
Date: 04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
That information is incorrect and thats how I know Rebag only looked at the tracking info because *** came out to my home and had me sign that I did not receive package which I had audio from my interaction with them. And when reaching out to *** they told me to contact Rebag because my package is lost. And how I know Rebag has not did any investigation is because upon telling *** about my problem and providing my evidence and telling them Rebag is only looking at tracking not contacting them, Rebag wouldve seen my case is not closed *** has been trying to contact them. Rebag will not take my money and just say to h*** with me. I wouldnt be going through all this if I had my package. I also included a piece of my audio where *** came out I have whole video I just wanted to show how Rebag has not reached out to ***.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business Response
Date: 05/12/2023
Good afternoon.
Your order was fulfilled and shipped on March 6. It was delivered and signed by you on March 7. *** did an investigation and concluded on March 24 that there was a valid proof of delivery to your address and closed the investigation. Since the package was delivered and signed for by you there is not much we can do at this point. But if you think that your item might have been taken by someone in your home or nearby, please contact the local authorities so they can conduct the proper investigation. This case has also been reviewed by our Fraud prevention team and reached the same conclusion.
Please let us know if we can help you with anything else.
Customer Answer
Date: 05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Ive stated why my issue isnt resolved and then after all evidence Rebag has not responded.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In short, I sent my Rolex to Rebag (Order #******), and it seems to have been lost in shipment by **** The full story is as follows. I received a quote from Rebag of $7150 to sell my Rolex Submariner. I accepted the quote, and on February 1, 2023 I mailed my watch to Rebag, using the *** label supplied by Rebag.com. The *** tracking # in question is *****************.Apparently the package never reached Rebag, and per the *** tracking the package has been lost and a claim has been issued. I contacted Rebag support on February 9, 2023 about the package. Rebag opened a lost package claim with ****To date, I have contacted Rebag support about this issue via phone, chat and email over 10 times. Every time I contact your support I get a different answer as to what is happening. No one ever follows up with me. *** will not give me any information they simply say they have given a response to Rebag and to contact Rebag.Business Response
Date: 04/05/2023
Good morning.
We've reviewed all the communications, order and tracking for this order. Our team was able to help you start the investigation with *** around the label that seems was scanned on their ******* ** station. But since you don't have a receipt of the handoff to them it is unclear what was handed to them or actual weight and dimensions of an actual package. Unfortunately we never received either your package or the watch. Therefore there is nothing else we can do on our end other than help you follow up with *** to receive the final conclusion of their investigation. Please make reference to our Terms of Service (***************************************).
Please let us know if we can help with anything else.
Customer Answer
Date: 04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Ups has already issued the claim and taken responsibility for the package being lost literally all you need to do is fill out paper work and then pay me.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 04/25/2023
Good morning.
We've reviewed all the communications, order and tracking for this order. Our team was able to help you start the investigation with *** around the label that seems was scanned on their ******* ** station. But since you don't have a receipt of the handoff to them it is unclear what was handed to them or actual weight and dimensions of an actual package. Unfortunately we never received either your package or the watch. This order has also been escalated to our Fraud prevention team.
Therefore there is nothing else we can do on our end other than help you follow up with *** to receive the final conclusion of their investigation. Please make reference to our Terms of Service (***************************************).
Please let us know if we can help with anything else.
Initial Complaint
Date:03/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sold two items to Rebag between February 2nd and February 8th of 2023 and did not get paid for them. I want to get paid for the items sold or receive my items back.Business Response
Date: 03/31/2023
Good morning.
We already paid this order out with check ***** and we have confirmation that is was cashed out on 3/23 by you.
Please let us know if we can help with anything else.
Customer Answer
Date: 04/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The check you paid had no funds and it was returned by my bank for insufficient funds I tried to deposit it again one day ago. If my bank accepts it, I will remove this complaint. If not, I need you to stop with your check fraud and pay me for my items
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business Response
Date: 04/28/2023
Good morning.
We already paid this order out with check ***** and we have confirmation that is was cashed out on 3/23 by you. Double check with your bank as this check has been cashed by them.
Please let ** know if we can help with anything else
Customer Answer
Date: 05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an advertised authentic Prada bag from Rebag. It arrived on 3/19. It is not an authentic bag and actually has what looks to be a controlled substance sewn into the lining. I requested a refund and return label on 3/20 through Rebag's online contact site. As of today, Rebag has not responded. I've tried calling and am disconnected each time I'm put on hold. Order #********Business Response
Date: 03/23/2023
Good afternoon.
Our **************** team just reached out to you directly requesting pictures of this claim so we can do a proper investigation.
Thanks.
Initial Complaint
Date:03/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Bvlgari B.Zero 1 gold ring from Rebag in April 2022. In March 2023 I decided to sell it to Fashionphile. I submitted the ring for an authentication, and Fashionphile found the ring to be counterfeit. They did a thorough inspection of the ring using their multi step authentication process, and found many discrepancies with the authentic item. Attached is the screenshot of their explanation.I requested a full refund for my purchase, but Rebag denied my request. However, they offered to buy it back for half the price that I paid. I think that this us unfair, and I need a full refund for the fake item that they sold me.Business Response
Date: 03/17/2023
Good morning.
We've reviewed your concern around the Bvlgari Zero1 Four Band Ring 18K Yellow Gold. This item was properly vetted by our specialists, including the proper testing of the metal. Unfortunately we cannot accept a return for an item you purchased in April 2022. But we stand by the authenticity of the piece offered you a quote to purchase it from you based on the current rate and condition of the item. If you accept the quote you will ship the item to us and if after inspection the item is the same one you purchased from us back then and the current condition is as described, we will send the funds to your wallet.
Please let us know if we can help with anything else.
Customer Answer
Date: 03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This is the same response I received from the business and I do not agree with it. A third party authenticators determined it to be inauthentic, and their team is much more experienced than rebag, and thats not a secret. The fact that they want to buy it back for half the price is not fair, because this way they dont have to deal with the problems caused by selling counterfeit item and they would still be making money out of it. The fact that they said that its authentic doesnt mean anything as another party has proved it to be inauthentic. Therefore, I demand full refund!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 03/24/2023
Good afternoon.
We've reviewed your concern around the Bvlgari Zero1 Four Band Ring 18K Yellow Gold. This item was properly vetted by our specialists, including the proper testing of the metal. Unfortunately we cannot accept a return for an item you purchased in April 2022. But we stand by the authenticity of the piece offered you a quote to purchase it from you based on the current rate and condition of the item. If you accept the quote you will ship the item to us and if after inspection the item is the same one you purchased from us back then and the current condition is as described, we will send the funds to your wallet.
Please let us know if we can help with anything else.
Customer Answer
Date: 03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Answer Here]The Rebag sold me a Fake ring and they should take it back regardless of the time when it was purchased. Selling counterfeit items as real is illegal!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put in a request online with Rebag 3/6/23. I accepted the offer on 3/11/23 and per their policy online I have the option of dropping off my bag and the following would be done on site, after you have received, accepted and completed the seller checkout for an offer, you can visit any Rebag store location and stop by the Rebag Bar with your items. The vetting and payment process will be completed in less than 60 minutes. Payment is usually reflected in your account the next business day.Well, I dropped off my bag yesterday on 3/15/23 and none of what is mentioned above on their website took place. All the salesperson did was ask for my order #, made me sign an electronic form and took my bag. She said I would receive an email confirmation, which I did. But that was it. Now the store has my bag, but I dont have the money per their policy, or any additional information letting me know how long this process will take. Im just left in the dark. The salesperson provided zero details. This is my first time selling with this company. Why wasnt my bag vetted on-site as the website said and then I receive payment? Why have I not been given any updates? I basically gave them a $1,500+ bag for free at this point because I have nothing from them on their end.Business Response
Date: 03/16/2023
Good afternoon.
Your bag is ready for pick up in our store. After careful inspection it does not meet our authentication standards therefore we had to refuse it.
Please let us know if we can help you with anything else.
Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/9/23, I purchased a Bottega Veneta bag from Rebag for $2,524.50. I submitted a return request, but was informed by Rebag that the bag was an outlet item and not eligible for return. Apparently,I missed the very very small print on the description page that it was outlet. Resolved of my mistake, I decided to consign the bag to *************. ****** closet inspected my bag and informed me via email: We have inspected your item and regret to inform you we are not able to make an offer on it. During our authentication process, we discovered some inconsistencies when comparing this item to authentic reference items. The interior leather patch is missing the embossed BOTTEGA VENETA Made in ***** stamp. If there any doubts or concerns about an item's authenticity, we will not list it for sale on YoogisCloset.com. I have reached out via email to Rebag CS three times, receiving only one generic response reiterating their outlet policy and not addressing Yoogis assessment. Nothing in Rebags description of the bag detailed this defect. I would not have purchased if it did. Rebag defines Outlet items as items that have heavy wear throughout, a major defect, or a missing accessory Rebag described the bag on its sale page as Great - creasing on leather, scratches on hardware. Rebag should be more transparent in describing the Defects or missing accessories in the outlet items they sell, esp if the items authenticity is under question. I am lead to believe Rebag knew they may have purchased and vetted an inauthentic bag, but were willing to pass it on to an unwitting customer. ********************** states on its website We certify every item and offer 7-day returns for any reason. This policy should apply to outlet items as well. No other reputable consignment company I have done business with has any kind of outlet sale shop nor would they deny a return request if an items authenticity is in question.Business Response
Date: 03/16/2023
Good afternoon.
This item was marked as Final Outlet Sale at both the listing and checkout (see attached - marked in red font). The condition of the piece is properly described and this item was properly inspected and met our Authentication standards.
Unfortunately we cannot accept the return of final outlet sales. This is properly disclosed in the listing, at checkout, returns policy and terms of service. **************************************************************************************************************
Please let us know if we can help with anything else.
Customer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:How is this an authentic Bottega Veneta bag with it missing a key tag that is in all Bottega bags? And, Rebag did not note in the description of the bag that this tag was missing. If Rebag stands behind its authentication process, they would honor a long time customers return request over concerns about a bags authenticity.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
Date:03/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rebag's entire business model centers around selling designer backs that have been pre-used. They check the bag for quality before selling them. I bought a bag that was rated to be in great condition. I used it for less than two weeks and a very noticeable decorative piece of the bag fell off (a plastic inlay). I called the company to complain considering these bags are thoroughly reviewed before they are sold. I tried to ignore it, but it's really bothering me that they are able to limit exchanges or returns in this way. They will only let you sell the bag back to them, which obviously isn't a solution considering the bag is now defective.Business Response
Date: 03/10/2023
Good morning.
We've reviewed your complaint. You purchased this item back on November of 2022. Our return policy allows you to return the item within 7 days of delivery. Unfortunately we can't accept a return at this point. But we can provide you a quote based on the current condition of the piece to buy it from you. You can use the Rebag app to request a quote.
Here are some relevant resources:
Return policy: **************************************************************************************************************
How to get a quote for your item: ******************************************
We hope this helps.
Customer Answer
Date: 03/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
This companys entire business model is to examine and review pre-owned bags in order to sell them for quite a bit of money. The return policy is unacceptably short. I didnt even use the bag within in 7 days. I opened it, it looked okay, then when I used the bag and was out and about, a big decorative detail was so loose it fell out almost right away. Its a lot of money to spend on a bag that was barely in good enough shape to be used without falling apart.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:There is no solution for a a refund or exchange. I'd like the BBB to be aware of these business practices.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business Response
Date: 03/30/2023
Good morning.
We've reviewed your complaint. You purchased this item back on November of 2022. Our return policy allows you to return the item within 7 days of delivery. Unfortunately we can't accept a return at this point. But we can provide you a quote based on the current condition of the piece to buy it from you. You can use the Rebag app to request a quote.
Here are some relevant resources:
Return policy: **************************************************************************************************************
How to get a quote for your item: ******************************************We hope this helps.
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