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Business Profile

Online Publications

Project M Group LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a mystery metal/hard rock vinyl bundle of 4 in stock records on Oct. 30, 2023. A pre shipment label was made on Nov. 1, 2023. To this day it is still on pre shipment label only and has not been shipped. I have emailed the company numerous times and even asked for a refund at this point. They have ignored every single email except for the very first 1 and have not refunded my money. I even asked to refund a preorder along with this order of records. They refunded my preorder and ignored the order I have been asking about for a month. Sent a follow up email asking about the other order. Nobody ever responded again. They have stolen my money and have offered zero support to ship my order or refund my money.

    Customer Answer

    Date: 01/13/2024

    Better Business Bureau:

    At this time, I have not been contacted by Project M Group LLC regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally pre-ordered an item from Goldmine Magazine Shop on March 21/2023. The item was later cancelled due to not enough stock on hand. They said in an email I would receive a refund in 1-3 business days but I still to this date never got it. As you can see I gave them plenty of time to resolve this. I paid them $89.22 (CAD) or $62.35 (US) for the item. The order # was *******.

    Customer Answer

    Date: 10/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by Project M Group LLC regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thu, Nov 10, 2022 at 6:33 AM order number REV151434 SUPERJOINT RITUAL 'A LETHAL DOSE' SPECIAL EDITON 2LP - CLEAR RED SUPERJOINT RITUAL 'USE ONCE AND DESTROY' 20TH ANNIVERSARY EDITON 2LP - CLEAR WITH GREEN AND SILVER SWIRL Subtotal$80.00 USD Shipping and handling$8.17 USD Tax$8.15 USD Total$96.32 USD Payment$96.32 USD **************** has been terrible with automated answers and no tracking numbers for our order. "My apologies. We are currently awaiting a shipment of SUPERJOINT RITUAL 'A LETHAL DOSE' SPECIAL EDITON 2LP - CLEAR RED and SUPERJOINT RITUAL 'USE ONCE AND DESTROY' 20TH ANNIVERSARY EDITON 2LP - CLEAR WITH GREEN AND SILVER SWIRL to come into our warehouse from the vendor. As soon as we receive this item, we will ship your order to you." Well as you can see in the images I have uploaded lots of folks received their items and still I don't have a tracking number.... with still no response from this vendor! Both emails and phone numbers!

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the ***************** shop ran by Project M Group LLC $128.84 for 4 records on January 13, 2022. When I received them, they were all damaged and one was not ******** into a resealable bag. Project M refused to replace the items even though they are still in stock on the website. Their solution was a lowball offer of a $10 store credit. Their other solution was for me to send the records back at MY expense, which is ridiculous when they sent damaged and used product. ******** service agent **** was no help at all and could care less. I requested a extremely fair partial refund of $25 but was scoffed at. The business has extremely poor customer service.

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/23/22 I purchased TYPE O NEGATIVE 'OCTOBER RUST' LP + BOOK OF TYPE O NEGATIVE SPECIAL COLLECTOR'S EDITION for $65.95, order number ********. The ship date listed on the website was June 2022. This was meant to be a birthday gift in Sept 2022. The ship date was delayed until Nov 2022. I emailed ******************** on 10/17/22 to cancel the order and request a refund. **** responded and said order was canceled and refund should post in 1-3 business days. I emailed again on 10/27/22 because the refund still had not posted to my credit card. I never received another response. I contacted my credit card ********* on 11/10/22 to dispute the charge and was informed a dispute could not be submitted as the $65.95 charge occurred over six months ago. All I want is the $65.95 refund.

Project M Group LLC is NOT a BBB Accredited Business.

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