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Business Profile

Online Retailer

Amika

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Amika's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amika has 2 locations, listed below.

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    • Amika

      300 Meserole St Fl 3 Brooklyn, NY 11206-1733

    • Amika

      109 S 5th St Fl 4 Brooklyn, NY 11249-5501

    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#******) from ***** on October 9th. About one week later I started a return request as I did not like one of the products I received. When I went to print the shipping label to return the item, the page was blank. I reached out to Amika through chat request/email asking for a new label to be sent to me on October 16th. I never received any response from Amika or a valid shipping label. On October 30th, I receive an automated email from Amika stating that they replied to my inquiry more than 10 business days ago (they did NOT) and that my inquiry was resolved (which it wasnt.) I replied to the email stating my inquiry was not resolved and that I needed a shipping label in order to complete my return. I still have not heard back nor received a valid shipping label. I would like for my order to be refunded/for me to receive a shipping label to return the product.

      Business Response

      Date: 11/10/2022

      Hi ***,

       

      Thank you for reaching out and bringing to our attention.

      If this has not been resolved yet, please let us know.

      For #****** we see this under another customer name:  ***********************

      Please let us know how we can be of further assistance by emailing us at ***********************************

      Thank you!

       

      Tell us why here...

    • Initial Complaint

      Date:10/18/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number ******. Purchased two identical products on 9/1/22 (the shield). I had a shield that I was currently finishing up. When I went to use a new one from this order on 10/5/22, it was broken. The nozzle sprays nothing. The can is completely full but nothing sprays. The other one works just fine. I reached out and was asked to send a picture of the date code. I sent a picture, and a video of the product not working. I also offered to send the faulty can back, so they can see it's full, just not working. It has been 13 days since I sent the image and video and I have not had a response from the company. They aren't answering their phone, emails, or even Instagram messages. I originally wanted a replacement but at this point, I want my money back. The order was $44.62 so I'm asking for $22.31 back since half of my order is useless.

      Business Response

      Date: 10/19/2022

      Hello,

       

      We have successfully refunded the customer.  Attached, please find the screenshot of the refund. 

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Amika on 8/31/2022. My order # was ******. This package was supposed to be delivered 9/6/2022. I reached out to Amika via email stating that my package had not been delivered and I was moving and I needed an update so that I could have someone from the office get my package for me as I was no longer living there. My lease was not up for another month so a new resident getting the package was not an issue, or I needed to change the address with *** ** for an updated delivery.I received a response email from Amika on 9/21/202 stating that the address that they had was incorrect and that I would have to pay 15 dollars to a PayPal account to have it reshipped. I verified my address on my order confirmation and it is correct. *** ** then updated the tracking information to say that the package had been returned to sender.I emailed Amika again on 9/21 providing them with the info that my address is correct and that *** ** had returned the package. I asked for my package to be reshipped or to be refunded. It is now 10/10/2022 and I have not heard a word.There is no option to but to leave a message as no-one ever answers the phone. No-one is responding to emails and when I went to their website today it was down.I would like to provide them with my new address and receive my items or get a refund but there is literally no-one to talk to and no return communication is given

      Business Response

      Date: 10/12/2022

      The agent receiving the original email was confused about the circumstances of the original delivery address (since the customer stated that they no longer live at the address). When the customer followed up, the agent failed to look into the concern further, and we do sincerely apologize.

      Yesterday the order was refunded as it had been received back at our shipping facility as undeliverable. I will offer the customer a discount if they would like to reorder the products.

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hairdryer brush from the Amika website ********************** on 25th August 2022 order # ****** . As I found something else I decide to return the order and request a Return Authorization on Sept 9th via email. Amika **************** replied to my return request on Sept 13th with an RMA # *******, and the return was dropped for Shipment at ***** on Sept 15th. Amika received the returning merchandise on Sept 19th as per ***** Delivery confirmation (***** tracking # **** **** ****) . After receipt of the return confirmation, I sent mutliple email reminders to Amika **************** but, have yet to get refund or even a simple acknowledgment about the processing of my return refund. Their phone customer service is non-existing and there is no one to pick up. Though I left voice messages but, have yet to hear from them.Essentially, they have the merchandise with them but have not refunded me the money even after multiple reminders. They are neither replying to my emails and tickets on this matter.The item was returned on time within the return policy term with a proper RMA # . I followed the full refund process and abided my the return policy with return sent back in due time.I am simply asking for my due refund of $90.10 on my original method of payment. That's all.

      Business Response

      Date: 09/28/2022

      The customer has been refunded in full for this order. The refund was processed earlier today, so the funds may still be 'pending' in their account for several more business days (depending on the financial institution). The customer should have received an email confirmation of the refund as well. 

    Amika is NOT a BBB Accredited Business.

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