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Business Profile

Online Retailer

Corro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Corro's headquarters and its corporate-owned locations. To view all corporate locations, see

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Corro has 2 locations, listed below.

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    • Corro

      Private Address Brooklyn, NY 11211

    • Corro

      223 Bedford Ave Ste A # 2016 Brooklyn, NY 11211-3239

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been doing business with this company since ******************************************** April of 2022 Corro removed $198.29 from my bank account but my order was not shipped and the status of the order was listed as "unfulfilled" on my account page.In May I started contacting this company via their customer service email inquiring about my order because there was no response by phone. After they failed to ever fulfill my order but had already removed the payment from my bank I asked them to cancel my autoship order and refund my money. My order was finally canceled on June 29th, 2 months after the initial contact and coincidentally on the same day they would have been notified I had filed a charge dispute with my bank. To date my money has never been refunded. Corros response was to type "refunded" on that order status and email a screenshot to me along with a note apologizing for the delay. After notifying them that the refund was not received several days after they claim to have processed it they proceeded to blame my "card" for the refund not showing up. I have provided them with actual bank statements showing my account information and the payments they withdrew from that account for that order which is the same account they have used for 2 years along with the statement showing the obvious lack of them returning any payment they claim to have refunded on or near the date they claimed to have processed the refund. They cannot even tell me what account they supposedly refunded the money to but according to my bank there was never any attempt, failed or otherwise for them to issue a credit to my account. So they apparently consider typing "Refunded" on an order print out and emailing you a screenshot of the page proof they have returned your funds. This dispute has been going on for 4 months and at this time they still have not returned the money to my account and no longer respond to any contact attempts.

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      At this time, I have not been contacted by Corro regarding complaint ID ********.

      Sincerely, 



      *******************


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