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Business Profile

Online Retailer

My Reborn Baby Doll

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for My Reborn Baby Doll's headquarters and its corporate-owned locations. To view all corporate locations, see

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My Reborn Baby Doll has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a doll for my granddaughter for christmas and when the doll came it wasnt the one we ordered. My granddaughter cried and dont like the doll and I dont want it because its not the one we picked. then I emailed the company now they say they will give me back 10% of what I paided when it has a 30 day retun policy if your not satified. I want a full rfund. They are draging me along so that will be 30 days I order doll on December 7 *****. Doll 1 is what I ordered Doll 2 is what was delivered. I can send all emails sent to me if you an email address. with Shipping & handling $93.50 my granddaughter is 7 and she is in a doll club it this was what we were going to get I could have brought a doll from Target. This their information:Customer service email: ********************************** Address: ****************************************************(Non-return address)Return/refund due to product quality issue In case of quality problems, we provide replacement, refund or other compensation services within 45 days after receipt.If the accessories are damaged or missed, we provide replacement or refund service within 30 days after recei

      Customer Answer

      Date: 01/23/2023

      At this time, I have been contacted directly by Truly Reborn Dolls regarding complaint ID ********, however my complaint has NOT been resolved because:

      [I can send you the emails that they sent me if you give me an email address to forward them to. I dont trust them at all with even giving me a refund they started with saying 30% then I got another email saying something else Im just  tired and I dont want NO ONE to get used like this.  Im a grandmother raising grandkids and Im struggling my granddaugter is 7 and is in a doll club and everyone had a nice real looking doll I did something nice me and her picked out the doll now they saying basiclly they send what they want.  But if you send me an email will forward all the emails they sent.  Thanks for responding 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      **************************************

      Customer Answer

      Date: 02/27/2023

      At this time, I have been contacted directly by Truly Reborn Dolls regarding complaint ID ********, however my complaint has NOT been resolved becaus

      They wanted to give me 10% then they said 30% I stated I wanted all my money because they didnt send me the right doll they said then send it back but the address when I looked it up wasnt for them.  So they never reply again and I didnt send the doll back. They basically used me and frauded me for my money.  I dont advice anyone to buy from this company .   

       

      Truly aggravated 

      ******* 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      **************************************

    My Reborn Baby Doll is NOT a BBB Accredited Business.

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