We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

VIP Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They use a persons insurance for a different person. They withhold contact lens prescriptions even after you purchase contact lenses with them. They do not resolve improper glass lens for glasses purchased with ******** insurances.

    Business Response

    Date: 11/12/2024

    Please be advised that customer ****** ******* was the patient. The medical insurance used for the services was the one where she is insured. Our office did not use any insurance for a different person, which can be verified through the patient's insurance.

    **** ******* had an eye exam on 08/16/24. She paid 150$ for the contact lens exam, which is not covered by ******** coverage she has. Additional fitting fee was waived since she placed the order for a six month supply of contact lenses through our store. The balance on the order was $640. No payment on the order was made. Upon receiving the order the patient refused to pay the balance and pick up the contacts. As per the customer she found a better price somewhere else. She demanded the prescription for contact lenses. We explained **** ******* that according to the rules, the doctor cannot release the prescription, since *********** has to be fitted first and the fitting fee should apply and cannot be waived without the purchase. She refused.

    As for the glasses the patient received under the ******** plan, we offered **** ******* to recheck glasses prescription under no charge and provide her a new pair if necessary. She refused.

    Sincerely,

    ******** ** ***** *******

    Vip Optical Inc.

    If any additional information needed please contact us at **********

     

VIP Optical is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.