Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi on the date of dec 7 I walked into opioid print3d eyewear to get new glasses with my ******** that had broken , I entered with the intent of getting a new pair of glasses with my ******** , and also brung in 2 pair of designer glasses to also have my prescription done on them , I was charged $165 . About 2 days later I receive call saying there was an issue with my glasses , I come into the store to check out whats goin on , he tells me he broke the glasses & wont be able to fix them , when I proceeded to pull my phone out to record the situation he proceed to tell me dude you think this business isnt expensive I would like to refund you your money and ask you to leave .. he is refusing to fix my glasses , discriminating words were used to describe me . I was told where is your warranty when I explained I didnt have one at the moment he proceed to say yeah of course you dont . I know what kinda of people you are . You stole them now get out . On top of all this when I examined the glasses ******** was paying for . I asked him if I was suppose to receive a new pair ? He explained that business has been very slow and proceeded to give me the used pair that was sitting in a glasses case scratched . My glasses are pair of **** designers worth ***** he cannot just break them and say he wont fix them . I would please like some help with this situation .. he still has my glasses in his possession and refuses to finish repairing my glasses he broke , he is running his business in an unprofessional manor . Please help as you can see in the picture below where i circled there is a second s**** missing that is curtail to holding the glass frame together

  Business Response

  Date: 12/24/2024

  Please be advised *** ******** ****** is not acting in good faith with the filing of this complaint. He was seen for an eye exam with inactive ****************** and given free eyewear on the faith his insurance would provide coverage, and because of his ******** status, the doctor charged him for materials only instead of labor to have lenses put into frames. He then presented the doctor with two rimless luxury European eyewear from a brand (****) that is only available in one or two retailers in the entire ************* from a black plastic convenience store bag, much to the doctor's regret because these frames require hand drilling after the lenses are made. After the doctor removed the demo lens, one piece of the eyewear immediately broke off with it as well implying there was a structure defect. When *** ****** was confronted by the doctor about why he doesn't have a warranty with Freds to exchange or repair that part, he became extremely belligerent especially when the frames were questioned to be facsimiles or obtained from illicit third party retailers due to the unusually poor structural integrity. He was offered a refund, but he refused and gave the glasses back to the doctor to try to see what could be done. The doctor called up **********, a **** retailer in *********, to try to obtain a replacement for that frame, but they contacted ****** *************** and was told no replacement exists. Then he tried to see if jewelry spot welding could be done until his billing company informed him ********************** was inactive at which point the doctor ceased any and all further attempts to aid ******************************* owes the doctor $175 simply for the exam itself now due to having inactive insurance, I would advise him to simply pick up the completed pair and his other defective pair of eyeglasses and take his business elsewhere.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] my insurance was temporarily due to the timing of the year and process of renewal . My insurance is well working and would like a double check on my insurance done . And would like to move forward with figuring out what wha can be done about my broken glasses .. it is unfair to say my glasses were used or defaulted when they were brought into the store brand new .. I am also having trouble posting it here . But If this cannot be resolved in a proper manner I will also be contacting *************** with a video of him admitting to damaging them saying &  I quote yes it wont happen again , the drill slipped a little while working on it  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business Response

  Date: 01/03/2025

  Dear *** ******************** your bad faith is showing. Your insurance was inactive at the time of your 12/6/2024 visit as of 7/31/2024. I cannot back date your coverage now even if you've reactivated it. You still owe our office $175

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This will be my final attempt to try to resolve this , hoping that I could change your mind to resolve this without involve the court system , as yu can see in the images below sent , this proof of your never filing a claim under my insurance for yu to get paid is illegal , meaning  the glasses I am also wearing that yu gave me out your show case were pretty much given to me free , soooo Yur personal accusations and harassing statement of me owing yu momey for a claim that was never filed will lead to a bigger issue for yu , once I obtain the paper work that yu never filled a claim & the eye exam paper work to prove yu also proceeded to touch me as a patient illegally without checking if my insurance was on first .. if I do not receive a person call trying to resolve this issue . I will be forced to continue with my law suite 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******