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Business Profile

Payment Processing Services

Icon Payments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I open up a small business that sell bubble tea and drink. So I choose this company which also includes the *** system I open up July 5 2023. When I sign the contract I state that there will be 3% Surcharge on the credit card transaction, when the *** arrives it keep having problems it will not show on the receipt there is 3%Surcharge I call the company and have them to fix. They tell me they need to upgrade the software which will be a while. I tell them that is not right for me to run a business without having the right amount show on the customer receipt, so I decide return the whole system includes the credit card machine, and they tell me there is noting wrong with the computer they cannot return which I use it only 1 month. This is the bad company I went to there main office in ***************************** with the system to return I stood in the hallway for over 20 min. And non of the management come out talk to me. They keep saying you cannot just bring it to here return. There is different place for that. I ask the staff give me the address so I can bring it over. They told me they don't know. I say if you not sure have your manager come out talk to me I am sure they know. I stood there for another ********************************************************************************************************************************** say they never received it

    Customer Answer

    Date: 09/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by Icon Payments regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently obtained two Snap EBT machines from Icon Payments to use for my company ******** *********** which worked without issue for a week until Icon Payments started withholding the earned balance. Typically, the balance is transferred to my ************** account within two days. However, the remaining balance of around $33k has been withheld by Icon Payments for seven days since the 16th. After noticing this, I stopped using the equipment on the 20th and reached out to the company for an explanation. Their response was that we had made too many transactions, but a significant number of our customers rely on Snap. I have not yet received any communication regarding the situation or when the funds will be released. I am asking that Icon Payments promptly release the remaining balance owed to us.

Icon Payments is NOT a BBB Accredited Business.

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