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Business Profile

Perfume

D.S. & Durga, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for D.S. & Durga, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

D.S. & Durga, LLC has 3 locations, listed below.

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    • D.S. & Durga, LLC

      141 Flushing Ave Ste 608 Brooklyn, NY 11205-1338

    • D.S. & Durga, LLC

      126 N 6th St Brooklyn, NY 11249-3202

    • D.S. & Durga, LLC

      251 Mulberry St New York, NY 10012-4104

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Order placed on 28JUL24.- Order was not shipped until 14AUG24.- Received an email regarding a delivery delay on 18AUG24.- Order received on 20AUG24 (greater than 3 weeks after order date).- Company was contacted via email on 22AUG24 requesting to return. - Received an immediate response from company stating to give them two business days to work on how to proceed with the return.No response.- Company was contacted via email on 27AUG24 to follow-up as greater than two business days had elapsed. No response. - Company was contacted via email again on 29AUG24 regarding the lack of response on to proceed with return.No response.- Company was contacted via email on 30AUG24 informing them next steps would be going to the Better Business Bureau due to the lack of response and resolution.

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a limited edition perfume from DS and Durga. Received my perfume on 4/27 but the bottle was defective and the perfume is unusable. Reached out to customer service the same day. Received a reply from ***************************** on 4/30 requesting images of damaged product. Sent images on 4/30. Received another messaged from ****** on 5/1 and in this email she requested confirmation of my address so they could send a replacement. Sent my address to ****** on 5/1/24. Since I never received a reply, I resent my message on 5/8. They have yet to make good on either replying or sending my new bottle of $200+ perfume.

      Customer Answer

      Date: 06/04/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding D.S. & Durga, LLC has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** will not respond to multiple attempts at correspondence regarding a large order of candles that arrived damaged/defected.

      Customer Answer

      Date: 08/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bottle of perfume (Debaser) from this company had a faulty atomizer. I pressed it to spray and the entire atomizer dropped inside the bottle of liquid, leaving it unprotected. I contacted customer service and have been dealing with "******" for the past week. All I wanted was for *************************** to send me an empty bottle of Debaser so that I could pour the exposed liquid into a bottle that isn't defective. I'm even willing to pay the shipping! Initially, ****** told me that she would send a new atomizer (even though she couldn't explain how I should go about replacing it) and now she's decided all I can do is purchase an entirely new bottle of perfume from them at a 30 percent discount. I'm so tired of dealing with her. I've sent them proof of purchase and all other information she has requested. I'm thoroughly disappointed in the poor workmanship of their bottles and their bad customer service. If this isn't rectified soon, my unprotected liquid in the defective bottle will go bad!

      Business Response

      Date: 06/22/2023

      Dear *****,
      We are very sorry to hear about your experience with the bottle of Debaser. We would also like to apologize about not reaching a satisfactory resolution through our customer service. We would like to send you a fresh bottle to make up for it. Please send ** your best shipping address and we will get that out to you right away.


      **** and *****

      Customer Answer

      Date: 06/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    D.S. & Durga, LLC is NOT a BBB Accredited Business.

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