Reviews

Review Details

• Review fromAllison B

  Date: 01/29/2023

  1 star
  BEWARE! NEGLIGENT DOG WALKER LOST OUR DOG! Their dog walker failed to leash our dog properly. Our dog had a harness on, but was only clipped into his loose collar, and got loose at some point on their walk.
  We received a call over an hour after the walk was supposed to have ended that our dog had gotten loose, and he was lost. We rushed home and did not receive any apology or acknowledgement of wrongdoing by the owner, *********, just his collar and leash.
  We were asked where our dog may go, and were told she was sending walkers to check on those spots -- upon speaking with staff at a local shop, we learned that nobody came in to speak with them and alert them to be on the lookout for our dog.
  Throughout the night, I had to call ********* every hour to check in to see what was going on - she acted as if this was a normal occurrence, assured me that my dog would be found by the local police (??), and that he'd be found. She knew an awful lot about her other client's missing dogs, so I think unfortunately this may be a common occurrence.
  Our dog was discovered the next day at the local ACC by a friend who was monitoring the site and not by anyone from Opie's Outpost. The kind, caring people who found our dog had posted on local social media-- why weren't staff Opie's monitoring all areas or in touch with the ******** ACC?
  Overall I am disgusted by the lack of ownership taken by the business owner. They were not transparent with timing and how our dog got loose or any efforts to try to locate our dog. They paid for a vet checkup, other than that they have not reached out once to see how our dog is doing. While they seem kind and compassionate, I do not believe they know what they are doing and should not be responsible for the care of anyone's pets.

• Review fromSage A.

  Date: 09/24/2022

  1 star

  Sage A.

  Date: 09/24/2022

  Terrible experience with the owner and an employee. Dog passed away 12 hours after boarding at Opies. Owner promised refund then delayed refund for several months until I had to go in person. Employee was disrespectful antagonistic and laughed at me (very weird). Owner was confrontational and took zero responsibility for the situation. I was standing there in tears trying to get a refund that I had *** OFFERED. Would never let anyone I know leave their animal there. Theres something off with the owner. Unbelievably strange experience.

  Opie's Outpost

  Date: 09/29/2022

  Opie's Outpost is a small neighborhood establishment with an amazing loyal clientele. We treat each dog that stays with us as our family and will do so at all costs. We feel heartbroken about the passing of ANY dog we have taken care of but unfortunately once a pup leaves our premises we have no control over what happens and how they are cared for.