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Business Profile

Pottery

Maison Clay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 3, 2024, a personal emergency prevented me from attending my 11 AM pottery class. I contacted the studio several times and finally reached ****** at 9:15 AM. He assured me both appointments could be rescheduled at no extra charge and instructed me to check online availability and inform him of my new schedule via call or text.Later, I texted ****** with my new schedule preference. To my surprise, he said he could only reschedule one appointment and wouldnt refund the other, which contradicted his earlier promise. This change left me unable to get a refund for either ticket, despite his verbal agreement.This breach of trust is unprofessional and unethical, as consumers rely on such assurances. Had I known my appointments couldnt be refunded or rescheduled, I could have given the tickets to a friend. ******* contradictory statements demonstrate a lack of integrity, misleading me about Maison Clays commitment to customer satisfaction.His dismissive responses show poor customer service and accountability, which are vital for a reputable business. Instead of taking responsibility, he suggested I file a complaint, which is unhelpful. As a consumer, I expect honesty and consistency, especially during emergencies. ******* conflicting information violates my rights, leaving me no choice but to seek a refund through the Better Business Bureau.I am requesting a full refund for the pottery classes on August 3, 2024. Given ******* failure to honor his agreement, this request is justified. I no longer feel comfortable or welcome at Maison Clay and have no intention of returning.I urge the Better Business Bureau to investigate ******* conduct to prevent similar issues for other customers. ********************** should reevaluate its policies and ensure representatives provide accurate information. I trust the Better Business Bureau will review this and take appropriate action.Thank you for your attention. I look forward to your response and a satisfactory resolution.

Maison Clay is NOT a BBB Accredited Business.

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