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Business Profile

Pre-Paid Phone Cards

SecureTel Network Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pre-Paid Phone Cards.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was buying phone time for an inmate to call me, the phone number they provide does not work even after you register the number. I asked for a full refund but they said they charge a non refundable charge of ***** dollars. I know I'm not the only one that this happened to. I just want to warn others don't fall for it its a scam.

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to create an account and was charged *****. It never said I was purchasing anything nor did it give an amount that I was going to be charged. It just said create an account. Precious dealing with this type of service had you create an account pit a card on file and then you selected the service you wanted. It never ever provided an amount, subtotal, or that I was going to be charged. It said create account and then once you created the account it said thank you for your purchase. I had no idea what I was purchasing or even an amount until I checked my bank.i would never have agreed to a ***** charge as all my previous had been 10 to 20 dollars.

SecureTel Network Inc. is NOT a BBB Accredited Business.

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