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Business Profile

Optical Goods

EyeGlassesDepot.com

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EyeGlassesDepot.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EyeGlassesDepot.com has 2 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 5 Customer Reviews

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    Review Details

    • Review fromMatthew W

      Date: 02/18/2025

      1 star
      Rude and disrespectful. Told me they threw my lenses away then "dug them out of the trash"Poor warranty and product
    • Review fromMaerie A

      Date: 09/17/2024

      1 star
      Do NOT order from this company. I had ordered an item and paid for 2 day air shipping. My item is scheduled to arrive in a few days which will be 15 DAYS from the time I ordered. I have been going back and forth with this company and have had to reschedule my eye exam multiple times based on the days they kept saying I would receive item. They offer free shipping for 3-7 day ground shipping and like I mentioned, it's taking 15 days for me to get my item. They are giving me the run around about refunding shipping even, which is insane to me since my item is arriving long after what falls under their free shipping! They have done nothing to right their wrong and it's excuse after excuse with no regard for their customer. Whatever you do, order from somewhere else. I never leave reviews but I don't want others to end up falling for the same scam I did.
    • Review fromHayley V

      Date: 05/13/2024

      1 star
      They take all your money! Its. **** kept saying they couldnt fix them! Bad lenses gonna be sent out never get sent out!
    • Review fromAmtonuo T

      Date: 08/02/2022

      1 star
      Sent in my ***** De mar glasses reference order number ****** on 02/11/2022 and they received them on 02/28/2022. No one will return phone calls emails nothing a true scam and stoked my glasses
    • Review fromkenneth m

      Date: 07/22/2022

      1 star
      ***************** To whom it may concern. I mailed 6 pairs of expensive ($900.00)sunglasses to the *************************************** I did not use their ***** ******** I mailed them through the United ******************* They were mailed approx 7/24/22 the tracking # said it should arrive on 7/27/22. I have yet to receive an invoice to verify if my property made it to the company. I've emailed them on numerous occasions. I called the toll free #. I've received no feedback.

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