Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an undisclosed charge of $7.00 to obtain a money card, which is required to use the laundry machines

  Business Response

  Date: 06/20/2023

  Hi

  The laundry cards are not for free, we charge $7.00 for the laundry card on all of our locations. We have everywhere the signs explaining the rules. 

  Best Regards

  Kings Boro laundry.

   

   

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This establishment provides washing machines to apartment buildings. Presently there are four dryers and three washing machines. On numerous and consistent basis these machines break down. As tenants and or customers we have called this establishment to report break down of machines and request refunds.Unfortunately the business has an individual which returns the initial call only to deny any refunds but also insults by dictating that tenants are purposely breaking machines.In a day and age where everyone is having difficulty in one way shape of form this business is steeling from hard working families.

  Business Response

  Date: 09/14/2022

  This tenant claimed that on August 20 at 12:30 PM the washer machine #4 didnt work. We checked the camera and see that he inserts the card, the machine dont start, he disconnects it from the power( he not supposed to do this) and claims its not working , then he goes to VTM machine adds money to his card , put his clothes from washer #4 to  a different washer and starts the machine, machine starts. The mechanic comes in one hour and in front of him and supers helper starts the washer #4 and proves that machine is working. He had not enough money on the card. We caught this tenant several time claiming the machine is not working when he didnt have enough money on his card. Kings Boro laundry will not return money to anybody if the machine is working. We issue a refund only when machine is not working and need a repair.

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   First and foremost there is no such washing machine #4.

  Second this business is a outside entity and absolutely has no access to cameras on the premises.

  Furthermore the superintendent was never involved in this situation at all.

  when I was contacted by this establishment I was told that I am not entitled to any refund because I drenched the soap compartment with soap causing the washing to break down. Please keep in mind that the supposed mechanic appeared a week and a half after I reported the break down of machine. Also these machines are very inconsistent by which the water is dispensed from different compartments, therefore I always wait to see where I should apply soap. This being the case the machine fail to operate prior to me applying liquid soap.

  And as far as disconnecting the power, well this never happened. (I challenge anyone/everyone to actually look at the cameras and there will be evidence that this business response is completely FALSE).

  the machine in question was#5 and #7. The very nasty person that called indicated that I was only entitled to a refund of machine #7($2)

  This business has been doing the same thing to all 52 units at this residence.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/04/2022

  Dear ***,

  The first respond was sent to BBB  accidentally, please ignore it. We are sorry for any inconvenience. The company issued you a refund for the washer #5 and washer #7 of the amount $4.00  Refund will be send to you today 10/04/22

   

  Best Regards

  Kings Boro Company.

  Customer Answer

  Date: 10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************