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Business Profile

Sports and Recreation

Citytri Racing Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2023-09-16, I registered for the Brooklynite Fall Half Marathon, organized by City Tri to be held on 2023-10-08.On 2023-10-05 (less than 3 days prior to the event), City Tri contacted me via mass e-mail to announce that the event had been canceled. They indicated a willingness to compensate participants by providing free registration for a replacement event in 2024.On 2024-01-07, I attempted to contact City Tri via e-mail to arrange a refund for the canceled race in lieu of a replacement ********** Tri did not reply.Throughout the month of January, I attempted to reach City Tri via multiple means: e-mails to the address ********************************* listed on their website (**********************************), texts to the phone number *************) listed (as "text us only") on their website, e-mails to an address ********************************************* from which I continue to receive promotional e-mails from City Tri, and messages via Instagram *** *************.In at least one of these messages, I raised the possibility of receiving free entry into the Brooklyn Spring Half Marathon in lieu of a refund. However, due to City Tri's inability to respond (in any way) to my attempts to reach out, I ended up scheduling alternative plans for the date + time at which that event is to be held.Finally, on 2024-01-30 (and after at least 7 attempts to reach City Tri on my part), I received a reply indicating that I had received free registration for the Brooklyn Spring Half Marathon. However, as indicated, that event was no longer a possibility for me at that point.I attempted to reach out to City Tri on 2024-02-17 to explain that the proposed resolution was no longer possible for me due to their lethargy in replying to my communications. I have yet to receive a reply as of 2024-03-02.At this point, only a full refund of the original purchase ($110.79) seems suitable to me as a resolution.

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a race entry. I bought airline tickets, hotels and train tickets in ******** for this race. The night before the race I checked the website to find the race was canceled. No communication from the race providers! I have emailed twice now with no response. I spent about $2000 on traveling to do this race for them to cancel with no explanation. This is completely unacceptable.

    Customer Answer

    Date: 11/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Citytri Racing Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

Citytri Racing Inc. is NOT a BBB Accredited Business.

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