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Business Profile

Spring Manufacturers

Lee Spring Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spring Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the *** Spring website and entered my credit card details at that time. Later I received a phone call requesting payment by check instead. So I sent a check. I received the order but also started receiving invoices. I wrote that I had already paid and referenced the order number and my check number which had cleared. No response to my emails or phone calls, just MORE INVOICES!Eventually I reached a person and discovered they had entered two orders and expected me to pay for both of them. But I could return the parts for a credit, they assured me. One of the items I can use the other I cannot, so I returned half of each of the orders. Both packing sheets enclosed with the items I was returning clearly identified.Can I send them the tracking number? Done. Next I hear from them that I needed a RMA! Then that they need to send the parts to another of their locations and I will get a credit. Fine. Guess what? More invoices! They credited only one item! Or maybe the other order has a credit which they have nor bothered to offset about this one.I have spent hours on this with no resolution. It is not about the money, which is trivial. It is about my time and my credit rating.

    Customer Answer

    Date: 05/04/2025

    At this time, I have been contacted directly by Lee Spring Company LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    I received the following response from the ************* at ***************************** on April 7 indicating that they have corrected the account but I have not received an follow up from them showing that my account has actually been updated. I have also not receved any more invoices so it seems to be true, but I did not recieve a response to my email to her on April 8: "Please confirm with me when this has been settled. It has been going on for more than 3 months!"

    - **** ************

    -----------

    Hello ****,

    My system was down.

    I see a credit was internally applied to the invoice. This is why its showing half is due.

    If you receive any past due emails these maybe automated and can be ignored.

    I appreciate your patience as we make the corrections to the account.

    Feel free to contact my supervisor or myself with any questions.

    Regards,

    ********* ********
    ** ****** *** ********** ****
    ****** ********************************************************************
    ****** *************************************************************
    ****** ***** **************
    *** ******
    **********************************************************************
    ********************
    ************* *************
    **** *****************************

Lee Spring Company LLC is NOT a BBB Accredited Business.

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