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Business Profile

Steam Specialties

Smartek USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Steam Specialties.

Complaints

This profile includes complaints for Smartek USA Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smartek USA Inc has 2 locations, listed below.

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    • Smartek USA Inc

      12 Hinsdale Street Brooklyn, NY 11207-2318

    • Smartek USA Inc

      49 Bartlett Street Brooklyn, NY 11206

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an electrolux steamer from HSN back in November. After about a month of use, it stopped working. I called customer service and was given the ** #***** and told to return it. Tracking shows the item was delivered on March 14th, with the ** # and proof of purchase. Since then, I haven't heard anything. I have tried calling several times, only to get sent to a full mailbox that won't accept anymore voicemails. Basically, they stole my steamer and I'm out of the $65 I paid for it.

      Customer Answer

      Date: 07/02/2024

      Better Business Bureau:

      At this time, I have not been contacted by Smartek USA Inc regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan. 19th i ordered a Jiffy steamer from this company off of **** for $155. it was to be here in 3 to 5 days. It did not arrive and the tracking number only showed that a shipping label had been made with **** but never sent out. I called and they said there was some kind of problem but they would resend it that day . That was on Jan. 25th . There has still been no activity on the tracking number and now they dont answere phonee .

      Business Response

      Date: 02/01/2024

      Hi,

      I want to address your recent concerns regarding your order.

      Firstly, I apologize for the delay and inconvenience surrounding the shipment of your order. While it was dispatched on time (January 21), tracking details were delayed due to issues with ***** our courier service.  The tracking details today on ******** shows that the package is in ********.  It seems like the package was in transit during this time however, was not updated on the website. Regardless, we have taken immediate action to rectify the situation and assure you that your new package is on its way via express shipping.

      Your satisfaction is our priority, and we are here to address any further questions or concerns.

      Thank you for your cooperation, and we look forward to ensuring a positive resolution. 

    Smartek USA Inc is NOT a BBB Accredited Business.

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