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Business Profile

Travel Agency

AJM Global Travel
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I searched for a vacation at www.applevacations.com and some how was steered to a travel agency site. I booked the trip and travel insurance on 7/14/23 which has best price guarantee not knowing it was through a travel agency #********. The price has dropped a lot and I want to get credit for the lower price. I called apple vacations and was told they can not help me only the travel agency can. AJM GLOBAL AKA Best buy resorts will not return phone messages and of course there email they provide does not work. This is a horrible company that only wants your money and will not do anything for you. I would like a complete refund from this company at this point. I have lost all faith in this company to help me if anything goes wrong on this trip. I can not get anyone to return my calls.

    Customer Answer

    Date: 09/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  As long as they follow though with what I discuss with them. It may take 30 days to see the price difference. They did respond promptly to the complaint I made with BBB, which was very good.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had booked a reservation through ***** ************* for upcoming travel in February 2023. I called ***** ********* about the reservation as our flights keep changing. Unfortunately, ***** ********* is unable to make a modification to our reservation without the approval of the travel agency-only issue. I have been unable to get ahold of this "travel agency" they call themselves AJM global *** (******************* The number on file is ************** or ************ and I have tried each multiple times in hopes to get an account number to allow ***** ********* to modify the reservation. I DID NOT choose this travel agency as I set up an account with ***** ********* and honestly did not know that one would be assigned to us after booking. So this is in no way my fault and I would like to just be able to get ahold of this "agent" or be able to modify our reservation without an agent. Thank you.

    Customer Answer

    Date: 11/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

AJM Global Travel is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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