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Business Profile

Upholsterer

Reupholstery NYC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered custom outdoor sofa cushions in May 2022 with Sunbrella fabric for $4,355. Order came and the cushions started retaining water to the point where they have to be drained each time it rains. The fabric should be repelling the water. Sent videos to **** and *** 6/15. We had to wait until September because they took too long to arrange and we were away for the summer. They sent someone 9/20 to see the problem for themselves. The man came and agreed something had to be done, there was definitely a problem as this water retention should not be happening. I followed up a few weeks later and have never received a response with any reconciliation. Never asked for money, we just want the cushions to perform the way they should. Weve followed up by email four times with no response.

    Customer Answer

    Date: 01/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by Reupholstery NYC regarding complaint ID ********.

    Sincerely,

    ***************************

Reupholstery NYC is NOT a BBB Accredited Business.

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