Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 12 D size lithium batteries for tracking collars on hunting dogs. After using the batteries two days 6 had quit tracking. Fter 4 days all of the collars were dead. I nought the same batteries in 2017 and they lasted untill 2022. Actually some were still working but we decided to change them due to the age. I contacted the supplier who said they didnt have the batteries on stock and didnt expect anymore and they told me to red/submit the order for the ************** to overlook for approval. I was told no money would be takien from my account. recieved a call from the ************** that he would not refund my money, $200,48, but offered me a ***** dollar reembusment. I refused the ***** because it was obvious they sent me a bad batch of batteries. These batterries have a 7 year shelf life and obviously they had reached the end of their worth. The next day they charged my card again for the ****** dollars and I had to call and demand them to return the money. I have in an email where the spokesperson said no money would be taken out, however it did. I did get the second ****** returned by I still want my intial purchase for the batteries that were defective. I have tried to get them to send me a comprable battery to the one I ordered but was told that their shippping manager said if I wasnt happy with their product not to do business with me. I cant think of anyone who would be happy with ****** dollars worth of defective batteries. the right thing for them to do is to refund my money for the batteries and at least apologize for the hours of labor I had changing the batteries out that I had to buy from batteryjunction that work perfectly. right is right and wrong is wrong. I feel lik I have been scammed by Global Imports, whose website name is **********************. located at **************************************************

  Business Response

  Date: 12/29/2022

  Our orders team was trying to help ********************* with this case, here is some more info.

  
  See attached 2 invoices

  
  ********************* Invoice ****** shipped (total $192 for the batteries)
  ********************* Invoice ****** NOT shipped
  
  Invoice ****** was paid.

  
  When ********************* contacted our orders team for help with this order, I informed ********************* to order online, and add a note to the order requesting a credit for $192 for the new order.

  
  ********************* followed these steps.

  
  We did not ship the DEC. 2022 order because this product is not available. 

  
  I explained to ********************* several times that the order was canceled, and we never charged the credit card for the second order. I explained that Shopify does an authorization on your credit card, when you order on our website. This authorization expires after 7 days. I explained this to ********************* when the order was cancelled due to no availability of this product, also no availability of the same size battery in a different brand.

  
  
  You can see pictured here, the comments I added to Shopify Web Order *****. This is the Web Order for attached - ********************* Invoice ******

   

  Please let ********************* know that if he still wants a refund for Invoice ******, this is the final response from our refunds team manager.

  
  Please send back all batteries in Invoice ******, so that we can give you the refund for this order.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  ***** ********************* *********************
  ***** ******* ******* ** **** **** **
  *** ***** ********** ******************************************************
  ******** *** *** **** * *** ******* **** *** ******** **** ********* * ********

   

  I will be sending the batteries back.  The were installed in. ************;  efor they were found to be defective  u yes they will be sent back to you

  
   
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/03/2023

  Hi *****

  I reviewed your case with the refunds team, and we can give you a refund for Invoice ******* Our support team will email you with the return instructions today.